(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Goal driven and client satisfaction oriented cast member with five years experience in faced paced and team leadership environments. With experience in fortune 100 companies as well as campus leadership as well as a positive attitude and looking for adventure.
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • MS Windows proficient
  • Strong client relations
  • Training development aptitude
  • Customer Service Oriented
  • Crisis Intervention
  • Safety Oriented
  • Goal Driven
  • Team Player
  • Leadership Skills
Farmingdale State College Farmingdale, New York Expected in Current Bachelor of Science : Professional Communications; Psychology - GPA :
Work History
Walt Disney Company: Walt Disney World Parks And Resorts - Cast Member; Disney College Program; Bus Greeter
City, STATE, 2017 - 04/2017
  • Greeting and interacting with Guests in the Resort Bus load zones
  • Tracking bus intervals to various locations around the Walt Disney World® Resort
  • Keeping bus load zone areas clean
  • Assisting Guests with boarding and exiting vehiclesUsing a radio and understanding radio communication
  • Answering Guest questions about Walt Disney World® TransportationAssisting with audience control
  • Standing for extended periods, working outdoors
  • Providing exceptional guest service
  • Abide by the Four Keys; safety, courtesy, efficiency and show to ensure guest satisfaction​
  • Guest Exp Mgr-TransportationOTR-Bus Operations Mgmt Epcot8-273-7943+1

Walt Disney Company: Walt Disney World Parks And Resorts - Cast Member; Disney College Program; Fantasmic!
City, STATE, 04/2017 - Current
  •  As part of my extension of the Disney College Program, I was selected to transfer to the Operations: Attractions department of the company to make magic at Fantasmic!
  • Ensure guest safety and efficiency seat guests in the Hollywood Hills Theater
  • Abide by safety and emergency protocols should an emergency arise and keep in contact with house coordinators and Guest Experience Managers
  •  Working in one or more of the following areas:Working at one or more of the “rides” or theater showsLoading and unloadingGuests from an attraction
  • Memorizing and delivering lengthy narrations (spiel) on a microphone to large groups
  • Monitoring Guest flow and providing a safe Guest experienceAssisting with audience control, including during paradesMaintaining safety standards
  • Cleaning areas surrounding attractionsWorking with working with Disney FastPass+ service, which allows Guests to reserve access to select Walt Disney World® Resort theme park attractions.
  • Disney Employment Verification: (800)800-4857 ext.9000Disney University at Walt Disney World5555 North Center DriveLake Buena Vista, FL 32830

Farmingdale State College - Senior Tour Guide/Campus Ambassador
City, STATE, 11/2015 - Current
  • The Rambassador Leadership Program is an elite opportunity granted to students who have a unique love for the Farmingdale Campus. It is a very selective program employed through the admissions department where student leaders promote the campus and recruit new students through personal tours and social media ie., Facebook, Twitter and Instagram.
  • *Senior Tour Guide:
  • Conduct multiple purpose tours for new students, transfers, freshman and alumni.
  • Conduct tours for sister SUNY schools, visiting universities and businesses.
  • Train new incoming Rambassador members to ensure they perform the tour correctly as advised by the Admissions Counselors and that they are sticking to the script provided by the team of admissions
  • Conduct Open House and Admitted Student Day Events:
  • Open House and Admitted Students are our larger and highly essential events within the admissions department, students get an up close and personal tour of the campus as well as visiting their departments of interest and speaking to representatives.
  • It is our duty to answer any campus related questions visitors may have and to bring them to their desired location in a timely, safe and memorable manner.
  • Tabling Events: Manage our tabling events; promoting the Rambassdor Program in our campus common area for multiple fundraisers, campus related events and bake sales.
  • Bi-Weekly meetings are attended to recap on our goals for the upcoming events, reaching admissions goals and spreading new ideas for the campus.Work hand and hand with transfer services, undergraduate admissions, the administration of the campus; the provost and president of the campus, Dr. John Nader.
  • Senior Advisor: Nicole Dose-Admissions Counselor,
  • Received multiple Four Keys Cards (Recognition by management or fellow cast members of the Walt Disney Company) for going above and beyond guest expectations to ensure an exceptional experience.
  • Customer Follow-up
    Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Service
      Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    • Handled guest complaints, maintaining a positive dining experience for all rest.
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    • Farmingdale State College

    Job Titles Held:

    • Cast Member; Disney College Program; Bus Greeter
    • Cast Member; Disney College Program; Fantasmic!
    • Senior Tour Guide/Campus Ambassador


    • Bachelor of Science

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