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casino vip services supervisor resume example with 3+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated individual seeking to join the corporate learning and development team. A passionate leader with the ability to elevate organizational productivity, operational processes, and communication structures through skillful development and strategy to drive M life engagement and improve guest experience.
 
KEY COMPETENCIES Highly motivated individual seeking to join the corporate learning and development team. A passionate leader with the ability to elevate organizational productivity, operational processes, and communication structures through skillful development and strategy to drive M life engagement and improve guest experience.
Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
10/2009 to 04/2013 Casino VIP Services Supervisor MONTE CARLO HOTEL | City, STATE,
  • Problem Solving Analysis **Diversity and Inclusion **Teamwork and Collaboration **Presentation Capacity **Mlife Rewards Program Proficient***Technical Capacity.
Education
Expected in 1993 to to Associate Degree | Business Administration Los Angeles Tech School, , GPA:
Business Administration
Expected in to to Management Development Series 2010 - Monte Carlo Hotel and Casino Leadership Essential 2014- MGM Grand Las Vegas 7 Highly Effective People Series 2014 - MGM Grand Las Vegas | , , GPA:
Expected in 1993 to to Associate Degree | Business Administration Los Angeles Tech School, , GPA:
Business Administration
Expected in to to Management Development Series 2010 - Monte Carlo Hotel and Casino Leadership Essential 2014- MGM Grand Las Vegas 7 Highly Effective People Series 2014 - MGM Grand Las Vegas | , , GPA:
Expected in 2007 to to MGM Resorts International Diversity Warrior 191 Class 2007 CSR Diversity Council Chair member 2009-2011 Adopt A Family Council Member 2007-2015 Supervisor in Spotlight 2010 Co- Chair Creative Network Group 2013-2015 MOJO Award Nomination 2014 (CSR) Employee of the Month 2007 MGM Resorts International Diversity Warrior 191 Class 2007 CSR Diversity Council Chair member 2009-2011 Adopt A Family Council Member 2007-2015 Supervisor in Spotlight 2010 Co- Chair Creative Network Group 2013-2015 MOJO Award Nomination 2014 (CSR) | Employee of the Month, , GPA:
Certifications
Community Involvement
Affiliations
Accomplishments
  • MGM Grand and Signature, Las Vegas, NV 7/2015 - present M life Experience Manager Evaluated trends in key performance indicators and facilitate cross-departmental training and accountability for achievement of goals (e.g., internal shops, guest surveys, and M life enrollment, etc.) Analyze data and make necessary recommendation to improve M life and the guest experience, by creating training and ensuring policies and procedures are property followed.
  • Served as the liaison for corporate teams including Loyalty Marketing, Partnership Marketing, University and Training Administration at the property.
  • Facilitate and develop M life and Guest Experience training and communicate new procedures to property.
  • Lead and main POC for M life Rewards MasterCard program by creating, facilitating training and responsible for software /hardware installation.
  • Proficient in varies system such as Patron Management, LME, CLEO ,Spotfire, Opera, Artichs, Infogenesis, VIPR and Insider Education.
  • MGM Grand and Signature, Las Vegas, NV 4/2013 - 7/2015 M life Developer Oversaw the development, execution, and sustainability of M life improvement initiatives in support of the properties' overall guest experience strategy.
  • Aligns operational training to incorporate M life initiatives to ensure that outcomes drive Company deliverables.
  • Created, facilitated and tailored special M life training by partnering with departments leaders.
  • Responsible for analyzing and reporting on variety of based guest interactions and touch points to proactively identify needs and issues, develop recommendations and manage implementation resolutions.
  • Increased M life GEM scores "Ask to Enroll" which resulted in an increase of M life acquisitions in non-gaming areas.
  • Responsible to coordinate internal communication of M life program developments across all property divisions (e.g., back of house signage, pre-shifts, employee events, and departmental meetings).
  • MGM Grand and Signature, Las Vegas, NV 7/2015 - present M life Experience Manager Evaluated trends in key performance indicators and facilitate cross-departmental training and accountability for achievement of goals (e.g., internal shops, guest surveys, and M life enrollment, etc.) Analyze data and make necessary recommendation to improve M life and the guest experience, by creating training and ensuring policies and procedures are property followed.
  • Served as the liaison for corporate teams including Loyalty Marketing, Partnership Marketing, University and Training Administration at the property.
  • Facilitate and develop M life and Guest Experience training and communicate new procedures to property.
  • Lead and main POC for M life Rewards MasterCard program by creating, facilitating training and responsible for software /hardware installation.
  • Proficient in varies system such as Patron Management, LME, CLEO ,Spotfire, Opera, Artichs, Infogenesis, VIPR and Insider Education.
  • MGM Grand and Signature, Las Vegas, NV 4/2013 - 7/2015 M life Developer Oversaw the development, execution, and sustainability of M life improvement initiatives in support of the properties' overall guest experience strategy.
  • Aligns operational training to incorporate M life initiatives to ensure that outcomes drive Company deliverables.
  • Created, facilitated and tailored special M life training by partnering with departments leaders.
  • Responsible for analyzing and reporting on variety of based guest interactions and touch points to proactively identify needs and issues, develop recommendations and manage implementation resolutions.
  • Increased M life GEM scores "Ask to Enroll" which resulted in an increase of M life acquisitions in non-gaming areas.
  • Responsible to coordinate internal communication of M life program developments across all property divisions (e.g., back of house signage, pre-shifts, employee events, and departmental meetings).
Skills

Problem Solving Analysis Diversity and Inclusion ½   Teamwork and Collaboration ½ Presentation Capacity ½  M life Rewards Program Proficient ½ Technical Capacity

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Resume Overview

School Attended

  • Los Angeles Tech School
  • Los Angeles Tech School
  • Employee of the Month

Job Titles Held:

  • Casino VIP Services Supervisor

Degrees

  • Associate Degree
  • Management Development Series 2010 - Monte Carlo Hotel and Casino Leadership Essential 2014- MGM Grand Las Vegas 7 Highly Effective People Series 2014 - MGM Grand Las Vegas
  • Associate Degree
  • Management Development Series 2010 - Monte Carlo Hotel and Casino Leadership Essential 2014- MGM Grand Las Vegas 7 Highly Effective People Series 2014 - MGM Grand Las Vegas
  • MGM Resorts International Diversity Warrior 191 Class 2007 CSR Diversity Council Chair member 2009-2011 Adopt A Family Council Member 2007-2015 Supervisor in Spotlight 2010 Co- Chair Creative Network Group 2013-2015 MOJO Award Nomination 2014 (CSR) Employee of the Month 2007 MGM Resorts International Diversity Warrior 191 Class 2007 CSR Diversity Council Chair member 2009-2011 Adopt A Family Council Member 2007-2015 Supervisor in Spotlight 2010 Co- Chair Creative Network Group 2013-2015 MOJO Award Nomination 2014 (CSR)

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