Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated individual seeking to join the corporate learning and development team. A passionate leader with the ability to elevate organizational productivity, operational processes, and communication structures through skillful development and strategy to drive M life engagement and improve guest experience.
KEY COMPETENCIES
Highly motivated individual seeking to join the corporate learning and development team. A passionate leader with the ability to elevate organizational productivity, operational processes, and communication structures through skillful development and strategy to drive M life engagement and improve guest experience.
Qualifications
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
10/2009 to 04/2013Casino VIP Services SupervisorMONTE CARLO HOTEL | City, STATE,
Problem Solving Analysis **Diversity and Inclusion **Teamwork and Collaboration **Presentation Capacity **Mlife Rewards Program Proficient***Technical Capacity.
Education
Expected in 1993Associate Degree | Business AdministrationLos Angeles Tech School, , GPA: Business Administration
Expected in Management Development Series 2010 - Monte Carlo Hotel and Casino Leadership Essential 2014- MGM Grand Las Vegas 7 Highly Effective People Series 2014 - MGM Grand Las Vegas | , , GPA:
Expected in 1993Associate Degree | Business AdministrationLos Angeles Tech School, , GPA: Business Administration
Expected in Management Development Series 2010 - Monte Carlo Hotel and Casino Leadership Essential 2014- MGM Grand Las Vegas 7 Highly Effective People Series 2014 - MGM Grand Las Vegas | , , GPA:
Expected in 2007MGM Resorts International Diversity Warrior 191 Class 2007 CSR Diversity Council Chair member 2009-2011 Adopt A Family Council Member 2007-2015 Supervisor in Spotlight 2010 Co- Chair Creative Network Group 2013-2015 MOJO Award Nomination 2014 (CSR) Employee of the Month 2007 MGM Resorts International Diversity Warrior 191 Class 2007 CSR Diversity Council Chair member 2009-2011 Adopt A Family Council Member 2007-2015 Supervisor in Spotlight 2010 Co- Chair Creative Network Group 2013-2015 MOJO Award Nomination 2014 (CSR) | Employee of the Month, , GPA:
Certifications
Community Involvement
Affiliations
Accomplishments
MGM Grand and Signature, Las Vegas, NV 7/2015 - present M life Experience Manager Evaluated trends in key performance indicators and facilitate cross-departmental training and accountability for achievement of goals (e.g., internal shops, guest surveys, and M life enrollment, etc.) Analyze data and make necessary recommendation to improve M life and the guest experience, by creating training and ensuring policies and procedures are property followed.
Served as the liaison for corporate teams including Loyalty Marketing, Partnership Marketing, University and Training Administration at the property.
Facilitate and develop M life and Guest Experience training and communicate new procedures to property.
Lead and main POC for M life Rewards MasterCard program by creating, facilitating training and responsible for software /hardware installation.
Proficient in varies system such as Patron Management, LME, CLEO ,Spotfire, Opera, Artichs, Infogenesis, VIPR and Insider Education.
MGM Grand and Signature, Las Vegas, NV 4/2013 - 7/2015 M life Developer Oversaw the development, execution, and sustainability of M life improvement initiatives in support of the properties' overall guest experience strategy.
Aligns operational training to incorporate M life initiatives to ensure that outcomes drive Company deliverables.
Created, facilitated and tailored special M life training by partnering with departments leaders.
Responsible for analyzing and reporting on variety of based guest interactions and touch points to proactively identify needs and issues, develop recommendations and manage implementation resolutions.
Increased M life GEM scores "Ask to Enroll" which resulted in an increase of M life acquisitions in non-gaming areas.
Responsible to coordinate internal communication of M life program developments across all property divisions (e.g., back of house signage, pre-shifts, employee events, and departmental meetings).
MGM Grand and Signature, Las Vegas, NV 7/2015 - present M life Experience Manager Evaluated trends in key performance indicators and facilitate cross-departmental training and accountability for achievement of goals (e.g., internal shops, guest surveys, and M life enrollment, etc.) Analyze data and make necessary recommendation to improve M life and the guest experience, by creating training and ensuring policies and procedures are property followed.
Served as the liaison for corporate teams including Loyalty Marketing, Partnership Marketing, University and Training Administration at the property.
Facilitate and develop M life and Guest Experience training and communicate new procedures to property.
Lead and main POC for M life Rewards MasterCard program by creating, facilitating training and responsible for software /hardware installation.
Proficient in varies system such as Patron Management, LME, CLEO ,Spotfire, Opera, Artichs, Infogenesis, VIPR and Insider Education.
MGM Grand and Signature, Las Vegas, NV 4/2013 - 7/2015 M life Developer Oversaw the development, execution, and sustainability of M life improvement initiatives in support of the properties' overall guest experience strategy.
Aligns operational training to incorporate M life initiatives to ensure that outcomes drive Company deliverables.
Created, facilitated and tailored special M life training by partnering with departments leaders.
Responsible for analyzing and reporting on variety of based guest interactions and touch points to proactively identify needs and issues, develop recommendations and manage implementation resolutions.
Increased M life GEM scores "Ask to Enroll" which resulted in an increase of M life acquisitions in non-gaming areas.
Responsible to coordinate internal communication of M life program developments across all property divisions (e.g., back of house signage, pre-shifts, employee events, and departmental meetings).
Skills
Problem Solving Analysis Diversity and Inclusion ½ Teamwork and Collaboration ½ Presentation Capacity ½ M life Rewards Program Proficient ½ Technical Capacity
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School Attended
Los Angeles Tech School
Los Angeles Tech School
Employee of the Month
Job Titles Held:
Casino VIP Services Supervisor
Degrees
Associate Degree
Management Development Series 2010 - Monte Carlo Hotel and Casino Leadership Essential 2014- MGM Grand Las Vegas 7 Highly Effective People Series 2014 - MGM Grand Las Vegas
Associate Degree
Management Development Series 2010 - Monte Carlo Hotel and Casino Leadership Essential 2014- MGM Grand Las Vegas 7 Highly Effective People Series 2014 - MGM Grand Las Vegas
MGM Resorts International Diversity Warrior 191 Class 2007 CSR Diversity Council Chair member 2009-2011 Adopt A Family Council Member 2007-2015 Supervisor in Spotlight 2010 Co- Chair Creative Network Group 2013-2015 MOJO Award Nomination 2014 (CSR) Employee of the Month 2007 MGM Resorts International Diversity Warrior 191 Class 2007 CSR Diversity Council Chair member 2009-2011 Adopt A Family Council Member 2007-2015 Supervisor in Spotlight 2010 Co- Chair Creative Network Group 2013-2015 MOJO Award Nomination 2014 (CSR)
