Casino Shift Manager with more than 12 years overseeing gaming operations and personnel in a casino. In-depth knowledge of casino Standard Operating Procedures and management. Motivated Manager who seamlessly balances Casino supervision with promoting an enjoyable experience for all guests. Offer more than eighteen years in the entertainment and customer service experience.
Washington State Licensed Gaming Worker
Creative problem solver
Superb communication skills
Make good decisions under pressure
Motivate employees well
Have knowledge of Gaming commission rules a regulations
Work with excel
Monitor and adjust schedule based off business levels
Casino Shift Manager, 06/2014 to Current Last Frontier Casino – La Center, WA
Resolved guest and employee complaints quickly, effectively and tactfully.
Work directly with upper management on procedural changes.
Teach and train Floor Supervisors.
Manage the daily work schedule.
Ensure that we are following all of the rules and regulations set by the Washington State Gaming Commission.
Payout large jackpots and do the required paper work.
Review incidents as well as jackpots hit on the Casino floor.
Anticipated and prevented security and facility problems through careful supervision and tactful dispute resolution.
Develop new strategies to increase the customer base.
Teach and train staff on procedures.
Work closely with Human Resources on disciplinary issues.
Inspect the work area for safety issues.
Oversee the daily Casino gaming operation.
Floor Supervisor, 06/2010 to Current New Phoenix Casino – La Center, WA
Provide strong leadership for new and veteran coworkers through an outstanding knowledge of the Standard Operating Procedures.
Inspire others to do well through my positive attitude.
Teach, train and motivate dealers.
Deescalate situations with customers by showing understanding for their issue or issues and explaining things in a positive and non threatening manner.
Maintain excellent relations with all possible patrons by remembering as many names as possible and welcoming everyone with a friendly smile.
Communicate with other departments as well as gaming on a high level either verbally or written.
Dual Rate, 09/2007 to 06/2010 New Phoenix Casino – La Center, WA
Responsible for dealing the table games with an added job of supervisor.
Verify payouts and jackpots.
Use the Sonoma system to track players win/loss.
Responsible for up to seven tables at once.
Make quick and decisive decisions in order to keep customers happy.
Provide the customers with excellent service.
Table Games Dealer, 03/2006 to 09/2007 New Phoenix Casino – La Center, WA
Explained house rules, such as game rules and betting limits, to patrons.
Exchanged paper currency for playing chips.
Dealt casino games such as Black Jack, Paigow, Let it ride, Baccarat, Four Card Poker and Texas Shootout.
Paid winnings and collected losing bets as established by the rules and procedures of each specific game.
Verified currency and computed payable odds to pay winning bets.
High School Diploma: 1998 Evergreen High School - Vancouver, WA
Won the 2012 Ben Tracy Award by being a positive and influential leader to those around me as well as providing excellent customer service.
Won the 2013 Floor Supervisor Round up Challenge by updating and signing up more Customers to the players Club than my fellow Floors.