I have 13 years in the hotel management. I have done many aspects of management from housekeeping management to operating a hotel. After the hotel, I pursued an new interest in the casino business where I worked my way up to Casino Floor Supervisor.
Exceptional customer service
Customer service surveys
Hotel Manager of Year 1991 Baymont Inns (formerly Budgetel Inns)
Franchise of the Year 1991
White Glove Award 1994
Hospitality Award 1991,1992,1994,1995
Harrison County Employer of the Year 1992
Casino Floor SupervisorOct 2006 to Current French Lick Resort － French Lick, In
Responsible as a Table Games Floor Supervisor include, but not limited to:
*maintaining paperwork according to IGC regulations
*providing positive customer service experiences
*maintaining and protecting companies financial assets
*providing positive feedback to staff
*supplying managers with pertinent information concerning actions on the casino floor
Floor SupervisorOct 1998 to Oct 2006 Horseshoe Southern Indiana (formerly Caesars Indiana) － Elizabeth, INAs an employee of Caesar's Indiana, I started as a Table Game Dealer. I was promoted to Floor Supervisor within 3 years. As a Floor Supervisor at Caesar's, my responsibilities mirrored those I have with French Lick. I was also responsible for the bi-annual employee evaluations in my mentor group and heading the yearly Title 31 training.
Night AuditorSep 1997 to Oct 1998 Hampton Inn － Louisville , KYThe Night Auditor position at Hampton Inn was responsible for closing out the daily activities for the hotel and restaurant and compiling the nightly and monthly reports for the corporate office.
Assistant Manager/ManagerJul 1995 to Sep 1997 Travelodge － Louisville, KY
In my position at Travelodge, I had a multitude of managerial responsibilities. Those included:
*staff training on all levels (including new manager)
ManagerMay 1990 to Jun 1995 Budgetel (Now Baymont Inns) － Corydon, INBudgetel was a new property which I was privileged to help develop from construction to a property that was operating at 84% occupancy year round. I received many accolades while I was a manager at this property. I was responsible for franchise development for the parent company. I was able to help the company sell many new franchised hotels. I also received many corporate awards, including, but not limited to: White Glove Award (award for cleanliness), Property of the Year, Manager of the Year, Hospitality award and Harrison County Employer of the Year.
Accounting/Business ManagementIndiana University － New Albany , IN, United States
High School Diploma, General1974North Harrison High School － Ramsey, IN, United States