Exceptional leader talented at [Customer Service], [Data Entry] and [Budgeting]. Technically-savvy with outstanding relationship building, training and presentation skills. Motivated CSR with solid experience managing all levels of large scale projects, including budgeting and administration. Skilled Date entry with experience in the Telecommunications industry.
Skills
Microsoft Word,excel, power point,Adobe Photoshop
Meticulous Secretary, excellent at juggling multiple tasks and working under
Pressure. Broad industry experience includes Finance and Legal.
SKILLS
Customer Service/Support Photoshop
Adobe Presentation Skills
Budgeting Typing
Cloud Computing Sales
Communication Team Leader
Computer Operations Problem Analysis
Fund Raising Research
Initiative Mindset Project Management
Interviewing Public Speaking
Leadership Data management
Microsoft Office - Proficient Budgeting and finance
Self-motivated Strong verbal communication
Conflict resolution
Adobe, Managment
Photoshop, Excel
Adobe Photoshop, Microsoft Office
Scheduling appointments, Power point
Billing, Microsoft Word
Budgeting, Presentation Skills
Computer Operations, Problem Analysis
Conflict resolution, Project Management
Creative design, Public Speaking
Clients, Receiving
Customer services, Research
CUSTOMER SERVICE, Sales
Customer Service Skills, Self-motivated
Data management, Speech
Delivery, Typing
Filing, Verbal communication
Finance
Fund Raising
Inventory
Team building
Leadership
Team Leader
Legal
Inventory purchasing
Letter writing
Preparing contracts
Accounts receivable and payable
Faxing documents
Billing and coding
Document retrieval
Scheduling and calendar management
Data entry documentation
Tracking documents
Calendar management
Managing office supplies
Mail management
Experience
Cashier & Team Member, 01/2020 to Current Jo-Ann Fabrics – Roanoke, VA,
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Drove sales and add-on purchases by promoting specific item options to customers.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Helped customers find specific products, answering questions and offering advice.
Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Trained new employees in cashiering procedures, offering assistance in resolving POS system issues.
Smoothly processed incoming orders, handling over 600 transactions per day with exceptional accuracy.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Compiled and updated client data to track payments trends and support accurate accounting.
Served needs of as many as 500 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Processed customer payments quickly and returned exact change and receipts.
Assembly Technician, 03/2019 to 08/2019 Amentum – Springfield, VA,
Conducted visual inspections and checked for product defects.
Kept eye on material levels, counted supplies and restocked components to maintain production.
Operated air, manual, and hydraulic tools to put together and align assemblies.
Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
Operate equipment such as(manipulators,chains,circular saws,band saws,) safely and checked regularly for operational issues.
Trained new employees on building basics and new assembly positions to support team efficiency.
Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
Optimized team performance by training new hires on use of equipment, standard procedures, and organizational policies.trane
Assistant, 05/2017 to 01/2018 Christ Hospital – Burlington, KY,
Job duties were:
Inventory
Analyzed departmental documents for appropriate distribution and filing.
Worked directly with departments, clients, management] to achieve desired result for furniture
Responsible for creative design for prominent [project.
Getting furniture ready for delivery
Scheduling appointments.
Secretary, 09/2012 to 09/2015 Department Of Defense – Columbus, OH,
Inventory answering calls scheduling appointments Receiving payments billing Worked directly with [departments, clients, management] to achieve [result].
Analyzed departmental documents for appropriate distribution and filing.
Education and Training
: Medical office Terminology/ Respiratory Therapy, Expected in Somerset Community College - Somerset, KY GPA:
Customer services skills-Team building management TeleworksCertifcations USA CUSTOMER SERVICE REPRESENTATIVE // // 3-1-2018 Coursework in Speech and Communication, Continuing education in telecommunications
Customer Service Skills: , Expected in - , GPA: Emphasis in customer service
Certifcations in USA CUSTOMER SERVICE REPRESENTATIVE&DIGITAL LITERACY TRAINING
: Digital Communications And Media, Expected in 06/2018 Teleworks - Annville,ky, GPA:
Activities and Honors
Accomplishments
Customer Services Sales & credential
RISE UP CUSTOMER SERVICE AND SALES // Annville,KY // 3-1-2018
career advancement
ACT NATIONAL CAREER READINESS CERTIFICATE // Manchester, KY // 11-6-2016
Certificate in recognition of verified skills essential to workplace success and career advancement.
Emphasis in Career advancement
Student government representative
Continuing education in customer service/ Technical support
Coursework in Professional Prospecting Skills
CERTIFICATIONS
1.
Rise up Customer Service sales Credential
2.
ACT National Career Readiness Certificate
3.
Certification in completing Work Ethics (ethics sense) Skills everyone
needs for successful employment
4.
Teleworks USA Certifcations in completing the Teleworks USA
Customer Service & Digital Literacy Program
5.
Teleworks USA iOS & mac OS Technical Support Workshop.
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