cashier and deli service shift leader resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Versatile and dependable job seeker that can adapt to any customer service/retail employment. Knowledgeable in reset merchandising as well as running most POS systems with all forms of payment and has a strong understanding of retail operations. Offering excellent experience in high-volume settings highlighting my ability to multitask and work under pressure. Proficient in most computer programs while averaging 55 WPM. Can handle various types of customers with swift and respectful responses in regards to customer service . Ready to get back into the workforce to launch a career while achieving company goals

  • POS Systems
  • Merchandise Restocking
  • Team Leadership
  • Food Preparation
  • Opening and Closing Procedures
  • Accurate Money Handling
  • Payment Processing
  • Inventory Maintenance
  • Store Merchandising
  • Display builds
  • Planogram understanding
  • Price tagging and shelf labeling
  • Critical thinking
  • Strong time management
  • Work under limited or no supervision
  • 55 WPM typing speed
Work History
12/2015 to 04/2018
Cashier and Deli Service Shift Leader KD'S One Stop City, STATE,

I applied and was hired for a cashiering position. Very quickly I climbed ranks and exceeded their expectations and was given more responsibility within the store and cross-trained in the deli as a Shift leader. My responsibilities included but not limited to:

  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
  • Exhibit strong communication skills and problem solving in all aspects of the store (cashier and deli)
  • Cash payroll checks, load/unload money into time-locked safe, and take customer payments for "Pay Station" for utility payments and credit card payments for companies such as Duke Energy, Verizon Wireless, Capital One etc.
  • Trained and mentored new deli employees with positive and encouraging attitude to maximize performance and team contributions.
  • Received and processed customer payments as well as vendor pay-in/pay outs via cash or check
  • Sold lottery tickets /alcohol/tobacco to age approved guests
  • Hand keyed prices from memory for hundreds of customers a day with speed and precision
  • Resolved customer complaints
11/2014 to 12/2015
Customer Service Associate and Cashier The Price Is Right Discount Warehouse City, STATE,

As a customer service associate I maintained current knowledge of store policies and promotions so that the customer may receive the best experience each time they come to shop. Responsibilities include but not limited to:

  • Restocked and organized merchandise
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with store owner to solve problems and handle customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • unloaded and loaded pallets for our store and our sister store
12/2005 to 12/2013
Area Scheduler New Concepts In Marketing City, STATE,
  • Promoted to Area scheduling coordinator within 2 years of being hired and was given a company computer to perform my new role as area scheduler from home
  • Scheduled employees (demonstrators) to their assigned grocery store in the areas of western North Carolina, South Carolina, mid state North Carolina, and northern Georgia.
  • Handled 5-15 calls per hour to address employees inquiries and concerns and made adjustments to their schedule if needed
  • Worked to maintain outstanding attendance record, starting my time promptly at 8:00AM Monday-Friday

I also worked as a retail merchandiser under this company and my roles included:

  • Removed damaged, out-of-date, and discontinued items from displays.
  • Assembled promotional displays in various forms including POP (point of purchase), freestanding displays, endcap displays etc.
  • Executed revised sales plans and reset zones to incorporate new merchandise for cut-ins
  • Read from a Planogram to reset shelves to incorporate new items, remove discontinued items, add more facings, or make a section larger or smaller
  • Updated pricing and signage to complete product displays and educate customers.
Expected in 06/2005
High School Diploma:
Clyde A. Erwin High School - Leicester, NC,
Expected in 12/2012
Completed 1 Year : Human Services Technology
AB-Tech - Asheville,

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Resume Overview

School Attended

  • Clyde A. Erwin High School
  • AB-Tech

Job Titles Held:

  • Cashier and Deli Service Shift Leader
  • Customer Service Associate and Cashier
  • Area Scheduler


  • High School Diploma
  • Completed 1 Year

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