Case Manager Resume Example Ability Connection Texas

CASE MANAGER

Summary

Enthusiastic Residential Supervisor proudly offering over 11 years' experience overseeing group homes with tact and kindness to both residents and staff. An energetic individual capable of delegating tasks and pitching in to help wherever needed. Able to remain calm and composed in fast-paced environments.

Skills

Individual treatment plan supervision
Activities management
Team building and relationships
Shift coverage

First Aid/CPR
Planning and coordination
Organization
Budget monitoring

Experience

Ability Connection Texas | Dallas, TXCase Manager08/2019 - 01/2020

Composed work schedules for each staff member and confirmed that all shifts had proper coverage.
Provided a safe, supportive and caring living environment for every resident.
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Help residents living with Alzheimer's and Incontinence conditions with personal needs.
Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
Communicate progress to clients on a weekly basis.
Review work of staff members and recommend improvements.
Helped clients with personal needs from exercise to bathing and personal grooming.
Assist with meal planning to meet nutritional plans.
Document information in patient charts and communicate status updates to Nursing Team.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Engage with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Assist disabled individuals to foster independence while still closely monitoring safety at all times.
Perform light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Assist patients with daily personal hygiene such as bathing, dressing and grooming.
Maintained clean and well-organized environment to promote client happiness and safety.
Administer all necessary medications as directed by care plan.
Transport patients to and from medical, dental and personal care appointments.
Develop strong and trusting rapport with each patient to facilitate best possible care and assistance.
Work with supervisory medical staff to review cases and improve care.
Engage client in physical and mental activities to sustain quality of life.
Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.

Evergreen Life Services | Longview, TXHouse Manager03/2018 - 08/2019

Taught life skills, which included completing chores and cooking meals, offering positive reinforcement.
Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
Provided gentle assistance in the areas of hygiene and feeding to residents.
Researched and planned fun activities that would be enjoyable for both residents and staff.
Reviewed employee performance every month and delivered constructive feedback to improve weaknesses.
Supervised and trained Care Staff to provide exceptional service.
Handled individual finances.
Led staff meetings for Care Staff to communicate directives.
Identified areas requiring immediate improvement.
Monitored active treatments for each individual and discussed any issues for improvements with care staff.
Completed a monthly calendar of events for individuals to stay active within the community.
Checked Mars daily for completion.

Disability Services Of The Southwest | Longview, TXHomecare Program Director06/2017 - 03/2018

Managed program operations and provided strategic leadership for all workers.
Oversaw completion of productivity goals and educated employees on established company processes.
Monitored the EVV timekeeping system to follow up with personal care attendants on any errors.
Assured accurate entry of personal care attendant time between EVV timekeeping system.
Communicated with main branch regarding EVV timekeeping issues.
Worked with Payroll department to ensure that personal care attendants are paid correctly based upon the time entered into the EVV timekeeping system.
Prepared correspondence, memoranda, reports, reviews attendant time sheets for errors.
Answered and relayed phone calls and took messages
Assured documentation was in order for accurate/prompt billing.
Managed the day-to-day activities of the assigned program.
Monitored services provided for assigned client case load.
Assured that all program and licensure standards are met.
Provided support to office staff.
Travel required for client visits and community activities, as necessary.
Screened and interview candidates by phone or in person.
Verified employment and personal references of all applicants.
Coordinated schedules for new hires and enter new hire schedules into the EVV system.
Followed up on phone calls regarding care staff
Followed up with clients when a care giver called off.

Pace Opportunity Centers | Longview, TXCase Manager02/2011 - 06/2017

Collaborated with various healthcare providers to facilitate delivery of services.
Reviewed and recorded progress of patients.
Determined and coordinated appropriate level of care to meet individual patient needs.
Reviewed effectiveness of treatment for individual and family situations.
Assisted patients in receiving high-quality, appropriate care with best possible results.
Coordinated between various entities to manage cases.
Hire, Supervise, and evaluate Case Management staff.
Analyze program data and plan for program improvements.
Manage a case load with 15 residents and 25 staff
Complete staff trainings
Actively participate in client and program related meetings and trainings.
Making sure shifts are covered for the residents.
Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client-centered.
Assessing clients' physical and mental wellness, needs, preferences and abilities, and developing a plan.
Listening to clients' concerns and providing counseling or intervention as required
Coordinated support services and optimized communication between healthcare workers and patients.
Developed appropriate care plans for at-risk individuals and high-risk families.
Managed all logistics for abuse and neglect cases from start to finish.

Education and Training

Pine Tree High School | Longview, TXHigh School Diploma05/2006

Kilgore College | Kilgore, TXSome College (No Degree) in Psychology

Resume Overview

Companies Worked For:

Ability Connection Texas
Evergreen Life Services
Disability Services Of The Southwest
Pace Opportunity Centers

School Attended

Pine Tree High School
Kilgore College

Job Titles Held:

Case Manager
House Manager
Homecare Program Director

Degrees

High School Diploma
Some College (No Degree) in Psychology

Case Manager Resume Example

Resume Score: 80%

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