Dedicated healthcare professional with 10 years of
experience in the healthcare field and customer service. Skilled multitasker
with the ability to handle a high volume of tasks and maintain accuracy in any work environment to achieve any task at hand.
Outstanding communication and interpersonal skills
Superior organizational and prioritization skills
Critical thinking/decision making skills
Strong work ethic working effectively with a team or independently
Excellent under pressure and high paced situations
Experience in direct patient care
Knowledge in conducting patient assessments
Experience in education of patients and family members
Cardiac Rehab Specialist, 06/2010 to Current McLaren Regional Medical Center – Flint, MI
Conducted individualized health assessments while gathering all the necessary information to complete a patient evaluation.
Developed individual exercise programs for patients with different heart related problems.
Demonstrate accuracy, clarity, and consciousness in verbal and written communication.
Educated patients and family about treatments, diagnosis, care, medications, and discharge plans.
Expanded EKG knowledge and how to identify artifact and arrhythmias using an electrocardiogram monitor.
Successfully trained interns regarding inpatient and outpatient Cardiac Rehab.
Certified Nursing Assistant, 10/2010 to 09/2011 The Village Rehabilitation and Care Center – Armada, MI
Strengthened communication and problem solving skills.
Demonstrated team work with fellow employees to achieve different tasks delegated.
Expanded knowledge of medical terminology and various medical technologies.
Call Center Agent, 06/2009 to 08/2010 Morley Companies Incorporated – Saginaw, MI
Managed high call volume with tact and professionalism.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Applied the elements of building positive rapport with different types of customers over the phone.
Developed questioning and listening skills that support effective telephone communication.
Certified Nursing Assistant, 04/2008 to 12/2008 Tendercare Nursing Home – Mt. Pleasant, MI
Maintained accurate records of patient care, condition, progress and concerns.
Responded appropriately to the physical, emotional and developmental needs of patients.
Maximized how to effectively manage time with each task given.
Certified Nursing Assistant, 07/2007 to 01/2009 Luther Manor Nursing Home – Saginaw, MI
Effectively learned to build rapport with patients.
Maintained patient trust, dignity, and respect during daily health care and duties.
Ensured providing compassionate care and advocacy for all patients.
Bachelor of Science: Exercise Science/Health Fitness , 2009 Central Michigan University - Mount Pleasant, MI
ACLS (Advanced Cardiovascular Life Support) - American Red Cross
BLS (Basic Life Support)/First Aid certified - American Red Cross