Card Support Representative Resume Example
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CARD SUPPORT REPRESENTATIVE
Professional Summary
Knowledgeable Industrial Engineer skilled in process improvements, equipment design and waste reduction. Strategic planner and analytical problem solver. History of improving production and maximizing efficiency.
Results-focused professionals committed to providing high-quality service and superior experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Engineer bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
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Work History
Card Support Representative / / American Airlines - Boston , MA / 11.2020 - Current
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Engaged employees in business processes with positive motivational techniques.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Educated customers on promotions to enhance sales.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Industrial Engineering Intern / / Onbrand24 - Beverly , MA / 06.2019 - 06.2020
- Leveraged statistical data on production failures to pinpoint and eliminate flaws in manufacturing processes.
- Generated detailed reports covering analysis of key data and outlining potential solutions.
- Designed labor utilization standards to balance worker efficiency with employee satisfaction, increasing overall productivity and satisfaction.
- Collected and organized data for use in key decision-making.
- Aligned production operations to meet higher standards and maximize returns.
- Conducted time study using work measurement tools to validate accuracy of labor standard time.
- Consulted with customers and clients to collect feedback for use in revamping production procedures.
- Identified problems and recommended new processes to improve efficiency and reduce costs.
- Drafted equipment layout plans to enhance workplace efficiency for new and existing production floors.
- Analyzed information regarding current production, future needs, and costs.
- Coached and assisted employees with adapting to new processes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Produced detailed reports outlining key issues and proposed solutions.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Contributed to social media outreach initiatives, including content development and management.
- Assisted in content development for events, drafting and distributing promotional materials.
- Participated in planning meetings, including distributing agenda and taking minutes.
- Supported events execution and venue set up and tear down.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Technical Support Representative / / Jamaica Productivity Center - City , STATE / 05.2018 - 10.2018
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across three time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Education
University Of Technology - City / 11.2020Bachelor Of Engineering: Industrial Engineering And Engineering Management
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Resume Strength
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Resume Overview
School Attended
- University Of Technology
Job Titles Held:
- Card Support Representative
- Industrial Engineering Intern
- Technical Support Representative
Degrees
- Bachelor Of Engineering : Industrial Engineering And Engineering Management
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