Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. industry.
Outstanding in customer service
Excellent interpersonal skills
Ability to work well with others in a supervisory and support staff roles
Energetic and organized
Strong attention to detail
Energetic work attitude
Sharp problem solver
Strong organizational skills
Active listening skills
Car Attendant01/2014 to 10/2015Benny's Car WashBaton Rouge, LA
Wash attendants are responsible for performing the daily operational practices of
running the car wash facility. Attendants are to ensure we consistently turn out a
clean, dry, and shiny vehicle.Be polite and available to address all customer concerns and handle them
in a professional manner that is satisfactory to both the customer and to
the car wash.
Worked closely with Benny's customers to produce amazing vehicles.Consistently recognized by management for providing superior customer service.
Inventory, Personal Trainer, Sanitation Engineer, Assembly Engineer02/2013 to 01/2014Southern University Athletic DepartmentBaton Rouge , LAAdministered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Read and recorded temperature, pulse and respiration. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Cleaned and organized athletes working environment.
Correctional Officer, Inventory05/2012 to 08/2012Catahoula Correctional CenterHarrisonburg, LAAssisted in restraining violent and unruly inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Supervised inmates during meals, visits, recreation, telephone calls and shower time. Received property from incoming inmates, provided receipts and inspected items for contraband. Routinely reviewed housing assignments and reassigned inmates when needed. Maintained communications with all other areas of the facility at all times. Enforced resident behavior management system and wrote incident reports for infractions.
Administrative Assistant, Childcare aids, Driver, Customer Service09/2009 to 04/2012Vault DaycareJonesville, LAMaintained up-to-date knowledge of the daycare policies regarding payments, returns and exchanges. Cross-trained and provided back-up for other customer service representatives when needed. Resolved product issues and shared benefits of new technology. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers. Redirected children to encourage safe, positive behaviors. Organized activities that developed children's physical, emotional and social growth. Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean. Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities. Led team-building exercises for staff to improve communication and teamwork. Maintained a neat environment by organizing toy bins and bookshelves. Reported health concerns and posted health warnings in case of illness. Sanitized all toys and play areas daily. Enforced disciplinary limits to create a structured environment conducive to learning.
Customer Service assistanat 04/2007 to 07/2009TexLou Auto SalonMesquite, TXOrganizedweekly sales reports for the sales department to track product success. Achieved high sales percentage with consultative, value-focused customer service approach. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Generated leads for new sales through telephone and email contact with customers. Processed merchandise returns and exchanges. Stocked and rotated inventory regularly.
Bachelor of Science: Criminal JusticeSouthern University A&M CollegeBaton Rouge, LA, USA
High School Diploma2010Block High SchoolJonesville, LA, USA
Academic Achievement Award
Outstanding in customer serviceDocumentation
Assisted in the managing of the company database and verified, edited and modified members' information.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Spearheaded school fundraising effort for Make-A-Wish Foundation charity event, successfully raising $4000.
Drafted documents for internal meetings.
Administrative Assistant, Cashier, Customer Service, Receptionist, Retail Sales, Inventory, Assembly, Engineer, Sanitation, Energetic, Self Motivated, Cpr, TrainingStrong public speaker Careful and active listener Professional and friendly Shipping and receiving Cash handling Multi-tasking Time management Detail-oriented Patient-focused care Excellent interpersonal skills Compassionate and trustworthy caregiver Effectively interacts with patients and families. Valid Louisiana driver's license