Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for Education professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Skills
Persuasive Communication
Traditional Marketing
Scheduling
Event Planning
Operations Management
Customer Contact
Experience
Campus Receptionist, 09/2013 to 07/2019 East Montana Middle School – El Paso, TX,
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
Assisted campus business manager with school operations budget and submitting agenda items for approval.
Handled confidential information regarding students carefully and with discretion.
Planned routine operations and special projects under direction of operations manager.
Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
Communicated with parents, teachers and members of public with patient demeanor.
Resolved issues with parents using active listening skills to de-escalate difficult situations.
Managed multiple calendars, expense reports, reimbursements and meeting preparation.
Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Managed scheduling for police officers, monitoring resource allocation to provide optimal coverage and service for arrival and dismissal.
Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Received incoming packages and mail for three schools.
Exceeded specific team goals by partnering with staff to share and implement best practices.
Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
Coached custodial team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
Monitored contract crew in Roofing, Flooring, AC, Custodial work performed to maintain operations.
Performed tasks to maintain on-site physical security, safety and efficiency.
Coordinated product, tool and equipment inventories and maintained tracking records.
Sprayed insecticides and fumigants to prevent insect and rodent infestation.
Coordinated with outside vendors to prepare for AC Unit installations and repairs.
Assessed cleaning product availability and ordered stock to maintain inventory.
Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
Contacted vendors to procure equipment and tools to meet organizational demand.
Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
Customer Service Associate, 07/2005 to 05/2011 Ace Mart – Houston, TX,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assisted with purchases, locating items and signing up for rewards programs.
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Office Clerk, 09/2009 to 07/2010 Mission Linen Supply – Tucson, AZ,
Managed all school and student records to maintain integrity and accessibility.
Kept track of daily attendance of 200 students.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
Complied with confidentiality regulations in handling student and staff information.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Supported office clerical functions using word processing and other software, email and office machines.
Assisted team members with special projects by coordinating records and resources to meet expected requirements.
Education and Training
: , Expected in Houston Community College - Houston, TX GPA:
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