motivated business leader with a keen attention to detail and drive to learn
new things. Known for applying logic and simplicity to the most challenging of
tasks, while effectively managing multiple and diverse projects simultaneously.
Seasoned manager and
director with 7 years of direct employee management experience (15+ management
employees at a time); responsible for hiring high performing professionals.
Extensive experience with performance management, and ensuring the achievement
of financial targets. Reliable, organized, diligent, and hard-working
individual offering a unique combination of sales, human resources, management,
and employee relations.
Microsoft Office proficiency
Strong verbal and written communication skills
Client account management
Strong organizational skills
AIUMarch 2009 to CurrentCampus Director of Student Management Schaumburg, IL
Manage the budgeted starts and enrollments of my division with my VP of Admissions to ensure staff is functioning properly. Responsible for any increase or decrease in show rate for their entire division.
Manages teams of 15+ Student Management Specialists and ensures policies and procedures are followed according to university expectations.
Identify and address any issues relative to the effectiveness of my division by consulting and working with the DOA's and SM's on a daily basis.
Forecasts and analyzes the entire division's starts and enrollments. Responsible for producing a budgeted number of starts a year and guiding them to graduation.
Oversee and administer advising services with program chairs, deans, faculty and department managers to develop and execute strategies which are communicated to staff in order to improve student success rates.
Perform ongoing business and competitive analysis to drive my DOA's and SMS's performance, leveraging our industry and proprietary data to achieve my weekly and monthly goals.
Lead my team to overachieve goals through the consistent application of effective leadership, including: coaching and mentoring team members, providing timely, constructive feedback which promotes problem solving and fosters mutual respect, expanding capabilities by helping others work through challenges supporting employee morale by recognizing and reinforcing positive behaviors.
Instrumental in the design, development, structure, implementation, and delivery of several current university-wide admissions organizational processes and procedures.
Work directly with my VP of Admissions to identify inefficiencies for the University and work on projects to modify those policies and procedures as needed. Also works with all other departments to improve communication and efficiencies.
AIUSeptember 2007 to March 2009Student Management Specialist Schaumburg, IL
Development of Student Management Department with the goal of increasing the university's student population.
Created time management training, new hire Training manual with the aim of creating efficiency for my admissions teams.
Helped coached and trained Student Management Specialists in areas that include forecasting, department communication, and problem-solving in order to develop and improve management skills.
Maintained relationships with university departments by communicating with team leads and faculty on a frequent basis in order to drive results.
Communicated training opportunities to senior management in order to create and improve partnership between the Student Management Department and other supporting departments like Financial Aid.
Problem solved, evaluated warning signs, identified issues, and found solutions in a timely manner to increase staff productivity.
AIUJanuary 2006 to September 2007Student Advisor Schaumburg, IL
Managed 300-400 students through their first class to assist them in any way to ensure success; received 97% revenue rate in July 06 session and had and overall 92% retention throughout the time as a Retention Manager.
Administrated advising services including incomplete grades, Satisfactory Academic Progress, and overall degree progress.
Advised at-risk students with life or other circumstances to ensure online course attendance.
AIUFebruary 2004 to January 2006National Admissions Advisor Chicago, IL
105% to Expected Student Start Population year to date for 2005.
Selected by management to develop and deliver structured trainings to Admissions Advisors on how to conduct a successful admissions interview and how to assist students through admissions process in the most efficient manner.
Remained consistent with overachieving individual budget expectations while being able to focus on retaining students from prior starts - keeping good rapport with student that was established during initial interview.
Member of Institutional Effectiveness Committee which involved research efforts that included: survey data, compilation, environmental scanning, external data reporting, comparative studies, and regulatory reporting to ensure the university maintained and achieved budget goals.
Education and Training
Eastern Illinois University2003Bachelor of Arts: Speech Communication Interpersonal CommunicationsCharleston, ILSpeech Communication Interpersonal Communications
Academic, account management, Budget development, budgets, budget, coaching, competitive analysis, Client, delivery, Detail-oriented, senior management, financial, focus, forecasting, leadership, management skills, mentoring, Microsoft Office, 97, Monitors, Strong organizational skills, organizational, policies, problem solving, problem-solving, processes, profit, Progress, promotion, rapport, reporting, research, scanning, structured, time management, written communication skills