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Campus Director Resume Example

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CAMPUS DIRECTOR
Summary

Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.

Highlights
  • Strategic planning
  • Cost reduction and containment
  • Process improvement strategies
  • Staff retention
  • Productivity improvement specialist
  • Troubleshooting and problem solving
  • Client relationships
  • Market penetration
Accomplishments

Streamlined the campus operations, resulting in a 18% reduction in operating budget.

Reduced accounts receivable from 1million to 500,000 in 8 months.

Boosted customer satisfaction surveys by 35% in under 6 months with continuous improvement year over year.


Experience
Campus Director, 04/2012 to 03/2015 ITT- Technical Institute - Swartz Creek, MI
  • Developed and managed annual operating budgets for Swartz Creek campus.
  • Cut company operating budget by 42% through energy conserving and hvac systems.
  • Developed and shared best practices across the company, including referral and PDL production.
  • Oversaw the development and launch of laptop and hybrid transition.
  • Increased productivity/conversion by 13% year over year while simultaneously reducing head count by 3%.
  • Recruited, hired and trained 21 new employees for recruitment, financial aid, registrar, academic affairs, and career service.
  • Built and maintained effective accounts receivable and cash flow monitoring systems.
  • Earned the Recruitment of the Year Award for conversion and referral production.
  • Mentored, coached and trained 5 department directors, 35 administrative personal, 28 adjunct instructors and over 400 students.
  • Identified inefficiencies and made recommendations for process improvements.
Director of Admissions, 10/2009 to 04/2012 Kaplan Career Institute - Detroit, MI
  • Monitored monthly revenue budgets daily.
  • Recruited, hired and trained 8 new employees for Recruitment and administration.
  • Optimized the overall customer experience through immediate response times and customized customer experience.
  • Identified inefficiencies and made recommendations for process improvements.
Manager of Recruitment, 04/2008 to 10/2009 ITT Technical Institute - Clinton, MI
  • Increased company market plan by 8% in just 3 months and an additional 10% in 6 months.
  • Revamped the referral program, resulting in a 25% improvement in program starts.
  • Recruited, hired and trained 6 new employees for Recruitment and Administrative.
Management Trainee, 06/2007 to 04/2008 ITT-Technical Institute - Swartz Creek, MI
  • Monitored 3 project budgets each quarter.
  • Built and maintained effective accounts receivable and cash flow monitoring systems.
  • Revamped the ROI program, resulting in a 7% improvement in accounts receivable.
  • Mentored, coached and trained 30 manager in training team members.
Education
Bachelor of Art and Sciences: Communications, April 2007 University of Michigan - Flint, Michigan

Emphasis in Public Relations.

Coursework in Business, Management and Communications
Skills

Academic, budget, coaching, conversion, customer satisfaction, Finance, Financial, forecasting, Home Office, leadership, Director, managing, marketing, mentoring, performance reviews, performance management, policies, Public relations, quality, Recruitment, recruiting, sales, staffing, strategic, supervision, tutoring

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Resume Overview

Companies Worked For:

  • ITT- Technical Institute
  • Kaplan Career Institute
  • ITT Technical Institute
  • ITT-Technical Institute

School Attended

  • University of Michigan

Job Titles Held:

  • Campus Director
  • Director of Admissions
  • Manager of Recruitment
  • Management Trainee

Degrees

  • Bachelor of Art and Sciences : Communications , April 2007

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