Accomplished, achievement-driven and results-oriented individual interested in working in Human Resources, Customer service or Healthcare. Skills: Excellent communication and interposal skills. Able to work independently and under pressure. Able to make quick decisions and solve problems. Ability to multi-task efficiently. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
New hire on-boarding
Training solutions development
Call Center Trainer11/2012 to Current TLK Group – Phoenix, AZ.
Responsible for the effective development, hiring, coordination and presentation of training and development programs for employees across functional areas Develop sales materials and techniques such as up-selling and cross-selling while maintaining a positive customer experience Invests in positive outcomes and long term success of employees, through actively engaging them through their tenure Participates and runs hands-on training activities like role-playing to enhance the learning of situational responses and conduct surrounding compliance guidelines, salesmanship, negotiation, and financial payments Monitors and reviews the progress of trainees through questionnaires and discussions with employees and managers ensuring that training requirements and outcomes are met.
Evaluated the effectiveness of training programs and recommended improvements to upper management.
Coordinated ongoing technical training and personal development classes for staff members.
Conducted orientation sessions and organized on-the-job training for new hires.
Developed surveys to identify training needs based on projected production processes and changes.
Developed departmental systems and procedures that better aligned the work flow process.
Special Education TechnicianSan Diego Unified School District – San Diego, Ca.
Responsible for overseeing children and adults while providing individual and small group instruction to high risk children and adults to meet required literacy and transition goals.
Prepares and organize appropriate instructional materials.
Implementing learning strategies and curricular adaptations.
Assists students in the completion of requirements needed for high school graduation and assists individuals in obtaining various documents and permits needed to work at a job site.
Lead IICajon Valley Unified School District – El Cajon, Ca.
Lead and supervise children in various classroom and outdoor activities; ensuring inventory is sufficient.
Provide student behavior management charts and programs while assisting children in maintaining standards of behavior using non-punitive disciplinary methods and positive reinforcement strategies.
Supervising and providing work direction to other personnel assigned to the program.
Associate of Arts: Liberal Arts-Social and Behavioral Sciences2012Grossmont Community College-
Graduated with Honors
Coursework in Sociology
Coursework in Psychology, Communications and Accounting
Telemetry/ ECG Certified
First Aid/ CPR:
Graduated with Honors
Bachelor of Science: Health Sciences/ NursingCurrentArizona State University-
BLS for Healthcare Providers
Volunteering, Reading, and Sports.