Call Center Trainer Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Responsible [job title] with excellent communication skills demonstrated by [number] years of teaching experience.Results-oriented fifth grade teaching professional talented in accurately assessing, recording and communicating student progress with corresponding students and guardians.

Core Qualifications
  • Behavioral/cognitive skills development
  • Positive atmosphere promotion
  • Instructional best practices
  • Clear public speaking skills
  • Differentiated instruction
  • Performance assessments
  • Strategic planning
  • Procedure development
  • Flexible
  • Personable
  • Consensus building
  • Microsoft Office Suite expert

Recipient of the Be Great Have Fun Award in 2007Material Development

  • Created [materials, curriculum] targeting [types of learners] to create an engaging educational experience.

Process Improvement

  • Developed [process or procedure] that resulted in [positive outcome].


  • Delivered training modules to inter-departmental teams to ensure smooth adoption of new program.
  • Completed training on-time and under-budget.

Community Service

  • Served as faculty MUN representative, spreading global awareness and introducing world issues such as capital punishment, child soldiers and human trafficking to students.

Goal Setting

  • Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.


Professional Experience
04/2003 to 05/2005 Call Center Trainer Northwell Health | Brookville, NY,

Responsible for New Hire Training, other training for the Call Center

05/2005 to 05/2008 Learning and Organizational Development J.P. Morgan | City, STATE,

Specialist/Sr - Responsible for delivering quality new hire training programs to Call Center teams and communicating policies and procedures to the organization.

Instructional Design and Curriculum Developer - Responsible for developing and maintaining instructional and reference-based end-user materials - includes curriculum design, course development, and content delivery based on project/business need.

- Developed and published weekly newsletter on new polices and procedures for the Call Center based on new regulatory polices and business enhancements

- Developed and maintained the New Hire Training Manual for the Call Center

- Developed reference materials for various areas - received 2 Service Star awards for work on Operations Team documentation used in preparation for an audit.

- Supported Defined Benefit integration efforts by developing learning curriculum and facilitating training delivery for DB Call Center team to master skills and knowledge required to handle DB-related calls from participants using J.P. Morgan phone systems.

- Supported client conversion efforts by partnering directly with the client to develop a learning curriculum and facilitate training delivery for their representatives to handle participant calls using J.P. Morgan Systems.

05/2008 to Current Product Education Specialist J.P. Morgan | City, STATE,

Responsible for education and communication of new and enhanced products and services to internal and external partners.

- Provided oversight for training and communication plans for internal on new Nonqualified Plan Platform

- Provided oversight for training and communication plans for internal teams for two system (Omni) Upgrades

- Developed numerous reference materials to support product and service enhancements to include handouts, manuals, CBTs using Captivate and Brainshark

- Regularly delivered company presentations on new and changing products and services on standing weekly call

- Worked with Business Use Case resources and business SMEs to develop and document BUCs for new Re-enrollment Implementation and QDRO Services

Education and Training
Expected in 1997 Bachelor of Arts | English University of Kansas City MO, Kansas City, MO GPA:
Community Involvement

My Sister's Keeper - Program Coordinator

Kansas City Employee Networking Group - Chair

Urban Financial Services Coalition - Vice President of Programs, Chapter President

Ujima/BOLD - Communications Chair, President, Advisor


Instructional Design and E-Learning Professionals' Group

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • University of Kansas City MO
Job Titles Held:
  • Call Center Trainer
  • Learning and Organizational Development
  • Product Education Specialist
  • Bachelor of Arts

Similar Resume

View All
Call Center Trainer
Call Center Trainer
Call Center Trainer