call center trainer resume example with 16+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

CorporateTrainer who is organized, driven and effective at using efficient methods of teaching while focusing on the individual needs of each participant.

  • Curriculum development and assessment
  • MS Office proficient
  • Proficient in Virtual Observer
  • 41/2 years of training in sales and service
  • Quality assurance management & development
  • Training module development
  • Incentive program development
Trinity Rep Conservatory Providence, RI Expected in 1999 Master of Arts : Acting / Directing - GPA :
Rhode Island College Providence, RI Expected in 1994 Bachelor of Arts : Liberal Arts - GPA :

Graduated more than 60 participants from annual new hire training seminars.

Developed and execute monthly training modules for 45 core staff members.

Helped more than 45 participants reach their personal development goals through monitoring and coaching.

Northwell Health - Call Center Trainer
Brewster, NY, 08/2010 - Current

Led montly learning enhancement classes focused on technical and selling skills needed for success in the call center.

Taught seasonal on-boarding classes to more than 60 new employees.

Developed and delivered all technical training materials.

Airgas Inc - New Business Development
Palmdale, CA, 05/2010 - 07/2010

Outbound cold calls to New England area to offer dealer territory franchise opportunities to local Plumbing and HVAC companies.

Brightview Landscapes, Llc - Quality Assurance Analyst/Corporate Trainer
Cupertino, CA, 02/2006 - 04/2008

Developed and facilitated call center training which included order processing, phone & selling skills, and product knowledge.

Collaborated with Senior Management team to scope "Call Center Transfer Project" which involved transferring all sales and service calls handled by the Norwell facility to the the sister site in Roanoke.

Developed and facilitated training program for "Call Center Transfer Project".

Supervised 15 seasonal hires

received "Best People Award" for team performance

ARAMARK - National Account Coordinator
City, STATE, 05/2002 - 02/2006

Account Lead on 10 National Accounts including Frito Lay, Keyspan Energy, Gillette and Ryder Logistics. Total portfolio value $4.5M.

Supported 5 National Account Executives with administrative support and lead generation outbound call campaigns.

Planned, executed and exhibited ARAMARK uniforms at client trade shows.

Coordinated and facilitated uniform sizing and delivery events.

Telemarketing responsibility to present monthly sales events and client surveys.

Received "Best People Award" for outstanding performance on the Frito Lay account.

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Resume Overview

School Attended

  • Trinity Rep Conservatory
  • Rhode Island College

Job Titles Held:

  • Call Center Trainer
  • New Business Development
  • Quality Assurance Analyst/Corporate Trainer
  • National Account Coordinator


  • Master of Arts
  • Bachelor of Arts

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