Call Center Trainer Resume Example
CorporateTrainer who is organized, driven and effective at using efficient methods of teaching while focusing on the individual needs of each participant.
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Graduated more than 60 participants from annual new hire training seminars.
Developed and execute monthly training modules for 45 core staff members.
Helped more than 45 participants reach their personal development goals through monitoring and coaching.
Northwell Health － Brewster , NY
Led montly learning enhancement classes focused on technical and selling skills needed for success in the call center.
Taught seasonal on-boarding classes to more than 60 new employees.
Developed and delivered all technical training materials.
Airgas Inc － Palmdale , CA
Outbound cold calls to New England area to offer dealer territory franchise opportunities to local Plumbing and HVAC companies.
Brightview Landscapes, Llc － Cupertino , CA
Developed and facilitated call center training which included order processing, phone & selling skills, and product knowledge.
Collaborated with Senior Management team to scope "Call Center Transfer Project" which involved transferring all sales and service calls handled by the Norwell facility to the the sister site in Roanoke.
Developed and facilitated training program for "Call Center Transfer Project".
Supervised 15 seasonal hires
received "Best People Award" for team performance
ARAMARK － City , STATE
Account Lead on 10 National Accounts including Frito Lay, Keyspan Energy, Gillette and Ryder Logistics. Total portfolio value $4.5M.
Supported 5 National Account Executives with administrative support and lead generation outbound call campaigns.
Planned, executed and exhibited ARAMARK uniforms at client trade shows.
Coordinated and facilitated uniform sizing and delivery events.
Telemarketing responsibility to present monthly sales events and client surveys.
Received "Best People Award" for outstanding performance on the Frito Lay account.
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Resume Overview
School Attended
- Trinity Rep Conservatory
- Rhode Island College
Job Titles Held:
- Call Center Trainer
- New Business Development
- Quality Assurance Analyst/Corporate Trainer
- National Account Coordinator
Degrees
- Master of Arts , Acting / Directing 1999
Bachelor of Arts , Liberal Arts 1994
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