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Call Center Technician (remote) Resume Example

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CALL CENTER TECHNICIAN (REMOTE)
Summary

Certified Veterinary Technician with extensive technical background as well as a Bachelor's Degree in Communication. Dedicated to promoting animal health, building customer relationships, and staying up-to-date with the latest in veterinary medicine. 
Experience
whiskerDocsAugust 2015 to CurrentCall Center Technician (remote)
  • handle calls from distressed owners regarding concerns with their pets
  • able to use veterinary knowledge and technical skill set to consult with pet owners on best care for their animal
  • responsible for follow-up calls and continued relationship building with pet owners
Gunnison Valley Veterinary ClinicSeptember 2014 to December 2014Practice Manager
  • managed team of three employees
  • created files for inventory supply, patient charts and practice protocols
  • developed and maintained positive relationships with veterinary clients
  • advised pet owners on general care, medical conditions, and treatment options
  • assisted veterinarian in the treatment of sick and injured animals
VPI Pet Insurance (Nationwide Insurance)March 2009 to August 2014Claims Specialist, Veterinary Service Representative, P&WS Sales Representative
  • Claims Specialist- reviewed data to verify validity of claims, processed claims according to policies and procedures outlined by the company, liaison between veterinary practices and claims department in cases of deceased pets
  • Veterinary Service Representative- Top Representative, educated veterinary teams on pet insurance products available to pet owners (via webinar and in-person), worked with veterinary teams to resolve clients' claims concerns and questions regarding coverage
  • P&WS Sales Representative- Top Representative, educated veterinary teams (via webinar and in-person) on the P&WS program, used a consultative approach to ensure practices needs were being met through customized well-care packages
Auburn University College of Veterinary MedicineMarch 2007 to March 2008Oncology Technician
  • provided care for patients going through radiation, chemotherapy, surgical procedures of all types
  • helped teach veterinary students how to do treatments, testing, and care on their patients
  • ran anesthesia for high risk patients and was responsible for induction, maintenance, and recovery
  • responsible for follow-up on oncology patients for various research studies taking place
TenderCare Veterinary Medical CenterMay 2005 to March 2007Head Surgery Technician, Adoption Coordinator
  • Head Surgery Technician- in charge of inventory, machine maintenance, sterility, daily flow of procedures being performed, anesthetic induction, maintenance and recovery, medical records and surgical flow sheets for all patients, review of all home care and follow-up instructions with pet owners
  • Adoption Coordinator- responsible for behavior evaluations, medical care and coordination, daily socialization and interactions of all animals in the program, background check of all potential adopters (home visits, reference check, interview), creating awareness of animals in need, fundraising and donations
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EastLake Veterinary Services May 2003 to May 2005Veterinary Technician
  • responsible for checking in and getting history on all patients
  • ran anesthesia and performed dental procedures
  • took radiographs
  • cared for all hospitalized patients
  • educated clients on proper care of and nutrition for their pets
Education
Bel-Rea Institue of Animal Technology2004Associate of Applied Science: Veterinary TechnologyGraduated with Honors
Univeristy of Maryland 1999Bachelor of Arts: CommunicationEmphasis on Group and Interpersonal Communication
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Resume Overview

Companies Worked For:

  • whiskerDocs
  • Gunnison Valley Veterinary Clinic
  • VPI Pet Insurance (Nationwide Insurance)
  • Auburn University College of Veterinary Medicine
  • TenderCare Veterinary Medical Center
  • EastLake Veterinary Services

School Attended

  • Bel-Rea Institue of Animal Technology
  • Univeristy of Maryland

Job Titles Held:

  • Call Center Technician (remote)
  • Practice Manager
  • Claims Specialist, Veterinary Service Representative, P&WS Sales Representative
  • Oncology Technician
  • Head Surgery Technician, Adoption Coordinator
  • Veterinary Technician

Degrees

  • Associate of Applied Science : Veterinary Technology
    Bachelor of Arts : Communication

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