call center service representative resume example with 8+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Experience
06/XXX9 to 06/2021
Call Center/Service Representative College Hunks Hauling Junk And Moving – Dallas, TX,
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Scheduled appointment to resolve more complex issues.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
07/XXX8 to 06/XXX9
Receptionist City Of De Pere – De Pere, WI,
- Maintained current and accurate medical records for over 2,000 patients.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Completed and filed financial documentation for accounting purposes.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office efficiency by handling 100+ callers per day.
- Managed master calendar and scheduled appointments for 4 providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized at all times by stacking magazines and removing trash
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
08/XXX2 to 12/XXX8
Firefighter College Hunks Hauling Junk And Moving – Hartford, CT,
- Performed basic and advanced patient assessments.
- Responded to dispatched emergency assignments quickly and safely.
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
- Monitored patients for changes, and reviewed and revised plans accordingly.
- Inspected the vehicle, medical supplies and equipment during down time.
- Promoted team effort when working with dispatch center, external public safety agencies and health care providers.
- Demonstrated high standards of performance, including teamwork, communication and compassion.
- Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
- Help train and oversee well being of the new members.
04/XXX7 to 06/XXX8
Receptionist Dr Luke Eyerman, LLC – City, STATE,
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Authorize drug refills and provide prescription information to pharmacies.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Contact medical facilities or departments to schedule patients for tests or admission.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Greet and log in patients arriving at office or clinic.
- Schedule appointments for patients.
- Inventory and order medical, lab, or office supplies or equipment.
05/XXX5 to 04/XXX7
Data Entry and Paper Clerk Kulite Semiconductor Inc – City, STATE,
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Process and prepare documents, such as business or government forms.
- Compute, record, and proofread data and other information, such as records or reports.
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
- Review files, records, and other documents to obtain information to respond to requests.
- Train other staff members to perform work activities, such as using computer applications.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Route emergency calls appropriately.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Contact security staff members when necessary, using radio-telephones.
- Place telephone calls or arrange conference calls as instructed.
Education and Training
Expected in XXX3 to
High School Diploma:
Ridgefield Memorial High School - Ridgefield, NJ
Ridgefield Memorial High School - Ridgefield, NJ
Recipient of Locao PBA, Youth Center and History Scholarships Dean's List
Activities and Honors
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Resume Overview
School Attended
- Ridgefield Memorial High School
Job Titles Held:
- Call Center/Service Representative
- Receptionist
- Firefighter
- Receptionist
- Data Entry and Paper Clerk
Degrees
- High School Diploma
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