LiveCareer-Resume

call center sales representative resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Versatile Leader with 20+ years of experience working with company contacts to secure qualified staff. Well-versed in business operations, administrative management requirements, and relationship-building strategies. Motivated team player possessing outstanding multitasking and communication abilities.

Skills
  • Relationship Building
  • Verbal and Written Communication
  • Persuasive Strategies
  • Outbound Calling
  • Customer Service
  • Active Listening
  • Phone Etiquette
  • Cold Calling
  • Telephone Interviews
  • Call Control
  • Inbound Calls
  • Recruiting and Training
  • Hiring and Onboarding
  • Negotiation Tactics
  • Recruiting and Interviewing
Experience
Call Center Sales Representative, 05/2021 - Current
Efinancial Chicago Heights, IL,
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Answered phones and took orders with enthusiasm and delivered information regarding items to customers.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Monitored queues and email inboxes to respond to consumers via multiple media formats.
  • Completed paperwork within established guidelines to document consumer requests.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Documented sales call data in company software.
  • Maintained tact and decorum with agitated or dissatisfied customers.
  • Followed up on sales leads through outbound calling.
  • Developed new leads each day at or above quotas.
  • Achieved established sales targets by generating new customer accounts.
  • Accepted inbound calls and reached out to connect with customers in need of service and support.
Account Manager, 10/2011 - 11/2020
Ari Network Services Duluth, MN,
  • Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
  • Set up and monitored payment plans and processed payments.
  • Maintained up-to-date contact information for each case under review.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Answered questions from taxpayers and assisted individuals with completing tax forms.
  • Discussed and explained various tax forms with taxpayers.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses, and contact information within call management databases.
Senior Loan Officer, 09/2009 - 08/2011
Freedom Mortgage Staten Island, NY,
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Cultivated partnerships with individuals and firms to better promote products meeting customers' needs.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes.
  • Managed continuous pipeline of over 30 loans, totaling average of $20,000,000 in financing.
  • Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Accepted inbound calls and reached out to connect with customers in need of service and support.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Maintained accurate records of incoming calls in internal database.
  • Maintained tact and decorum with agitated or dissatisfied customers.
  • Followed up on sales leads through outbound calling.
  • Documented sales call data in company software.
Regional Sales Manager, 12/1996 - 11/2008
Andritz Rock Hill, SC,
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses, and contact information within call management databases.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education and Training
: Economics / Finance, Expected in
-
Temple University - Philadelphia, PA,
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Temple University

Job Titles Held:

  • Call Center Sales Representative
  • Account Manager
  • Senior Loan Officer
  • Regional Sales Manager

Degrees

  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: