Personable and dedicated Customer Service Representative with extensive experience in the Call Center and Accounting industry.
Team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Poised Customer Service Representative offering over 40 years of experience in the Private, Government, Banking and Health Care sector.
Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that will improve customer relationships. Hardworking and accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Versatile collections professional focused on learning new strategies and scripts quickly to maximize performance. Seeking to apply 30 years' experience in call center to Collections Specialist position.
Performed Credentialing under specific guide lines according to the law from EPIC programs. Gathered information for enrollment into serval medicine programs within the company.
Navigated 6 to 8 reference web sites as while as EPIC to review members and providers information.
Thank you for excepting my resume. I am a retired Tax Examiner from the Internal Revenue Service. I served with the agency from January, 1982 until January, 2005. I am Customer Service driven which is why I choose to reenter the work force in the Health Care industry. There is much need for professional customer service in all industries and especially the health care industry where people's emotions and health are involved. I believe that my experience and customer service as well as my call center skills can be utilized.
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