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Call Center Representative Technical Support Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Capable HR Generalist comfortable with taking the lead in employment protocol compliance and in anticipating staffing needs.Knowledgeable while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Experience
08/2010 to 01/2012 Call Center Representative/ Technical Support Jones Lange Lasalle Inc. | Carencro, LA,
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Managed user profiles, security access and shared file structures.
  • Devised incisive workarounds and resolutions for network problems.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
07/2012 to 01/2014 Call Center Representative AT&T | City, STATE,
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
07/2014 to 12/2018 Network Marketing Manager WorldVentures Marketing LLC | City, STATE,
  • Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.
  • Plan and modify product configurations to meet customer needs.
  • Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
  • Visit prospective buyers at commercial, industrial, or other establishments to show samples or catalogs, and to inform them about product pricing, availability, and advantages.
  • Research and identify potential customers for products or services.
  • Exceeded sales and profit goals by supervising all marketing and planning activities.
  • Mentored marketing personnel on best practices and protocol to maximize productivity.
  • Used trends in customer industries and marketplaces to shape solutions and drive business approaches.
04/2019 to 12/2019 Customer Service Delivery Tech Expert Asurion | City, STATE,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Researched, resolved and followed up on customer issues, earning 5-star customer review rating.
  • Coached new team members on job tasks and performance strategies.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Skills
  • Issue and conflict resolution
  • Staff development
  • Detail-oriented
  • Goal-oriented
  • Microsoft Office expertise
  • Customer relations
  • Quality control
  • Call center experience
  • Human Resources Management (HRM)
  • Excellent time management skills
  • Effective problem solving
  • Excellent oral and written communication
  • Proficient multi-tasker
Education and Training
Expected in 02/2020 Master of Business Administration | Business Management University of Phoenix, Houston, TX, GPA:
Expected in 08/2018 Bachelor of Science | Business, Human Resource Management UNIVERSITY oF PHOENIX, Houston, TX, GPA:
Expected in 05/2007 Military Occupational Specialty | Aviation Operations Specialist United States Army, Fort Hood, TX, GPA:
  • Check accuracy of flight plans and coordinate them
  • Maintain flight logs on incoming/outgoing flights and individual flight records
  • Automated office operations, business group correspondence, acquisition record tracking and data communications.
  • Developed top-performing operations teams by recruiting, training and mentoring new hires to build cohesive, driven groups.
  • Sustained safety protocol while executing pilot and ground personnel logistics.
  • Constructed, extracted and analyzed statistical projections concerning employment and usage of aircraft.

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • University of Phoenix
  • UNIVERSITY oF PHOENIX
  • United States Army
Job Titles Held:
  • Call Center Representative/ Technical Support
  • Call Center Representative
  • Network Marketing Manager
  • Customer Service Delivery Tech Expert
Degrees
  • Master of Business Administration
  • Bachelor of Science
  • Military Occupational Specialty

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