LiveCareer-Resume

call center representative technical support resume example with 8 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Capable HR Generalist comfortable with taking the lead in employment protocol compliance and in anticipating staffing needs.Knowledgeable while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Experience
Call Center Representative/ Technical Support, 08/2010 - 01/2012
Jones Lange Lasalle Inc. Carencro, LA,
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Managed user profiles, security access and shared file structures.
  • Devised incisive workarounds and resolutions for network problems.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Call Center Representative, 07/2012 - 01/2014
AT&T City, STATE,
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
Network Marketing Manager, 07/2014 - 12/2018
WorldVentures Marketing LLC City, STATE,
  • Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.
  • Plan and modify product configurations to meet customer needs.
  • Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
  • Visit prospective buyers at commercial, industrial, or other establishments to show samples or catalogs, and to inform them about product pricing, availability, and advantages.
  • Research and identify potential customers for products or services.
  • Exceeded sales and profit goals by supervising all marketing and planning activities.
  • Mentored marketing personnel on best practices and protocol to maximize productivity.
  • Used trends in customer industries and marketplaces to shape solutions and drive business approaches.
Customer Service Delivery Tech Expert, 04/2019 - 12/2019
Asurion City, STATE,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Researched, resolved and followed up on customer issues, earning 5-star customer review rating.
  • Coached new team members on job tasks and performance strategies.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Skills
  • Issue and conflict resolution
  • Staff development
  • Detail-oriented
  • Goal-oriented
  • Microsoft Office expertise
  • Customer relations
  • Quality control
  • Call center experience
  • Human Resources Management (HRM)
  • Excellent time management skills
  • Effective problem solving
  • Excellent oral and written communication
  • Proficient multi-tasker
Education and Training
Master of Business Administration: Business Management, Expected in 02/2020
-
University of Phoenix - Houston, TX,
GPA:
Status -
Bachelor of Science: Business, Human Resource Management, Expected in 08/2018
-
UNIVERSITY oF PHOENIX - Houston, TX,
GPA:
Status -
Military Occupational Specialty: Aviation Operations Specialist, Expected in 05/2007
-
United States Army - Fort Hood, TX,
GPA:
Status -
  • Check accuracy of flight plans and coordinate them
  • Maintain flight logs on incoming/outgoing flights and individual flight records
  • Automated office operations, business group correspondence, acquisition record tracking and data communications.
  • Developed top-performing operations teams by recruiting, training and mentoring new hires to build cohesive, driven groups.
  • Sustained safety protocol while executing pilot and ground personnel logistics.
  • Constructed, extracted and analyzed statistical projections concerning employment and usage of aircraft.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Phoenix
  • UNIVERSITY oF PHOENIX
  • United States Army

Job Titles Held:

  • Call Center Representative/ Technical Support
  • Call Center Representative
  • Network Marketing Manager
  • Customer Service Delivery Tech Expert

Degrees

  • Master of Business Administration
  • Bachelor of Science
  • Military Occupational Specialty

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: