Call Center Representative Specialistca Resume Example Company Name

Maria SofiaPrado

Summary

Organized High School Teacher with less than a year of experience teaching over 40 students. Skillful in monitoring large classrooms and cultivating positive relationships with students. Proficient in monitoring student academic progress, administering and grading assessments, and maintaining detailed, complete student records. Dedicated to providing balanced, engaging learning environment for all students.

Personable, friendly and solution-oriented Call Center Representative with a little over a year experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills

Call center operations
Interpersonal skills
Resolving issues
Call controlling
Excellent Communication Skill

Microsoft Office Proficient
Time and Stress Management ability
Initiative with a high level of interest
Flexible to changes and fast learner

Experience

Call Center Representative SpecialistCa
City, StateCompany Name/Jan 2020 to Apr 2021

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Documented conversations with customers to track requests, problems and solutions.
Maintained strong call control and quickly worked through scripts to address problems.

Grade 2 Teacher
City, StateCompany Name/Jun 2019 to Jan 2020

Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.
Maintained safe, clean, and organized classroom environment.
Attended in-service training and professional development courses to stay on top of policy and education changes.
Involved parents in student education by cultivating strong relationships.
Taught students subject-specific material, learning strategies and social skills.
Utilized diverse teaching methods to address curriculum objectives.
Provided positive feedback with emphasis on learning from mistakes to establish solid foundation for progress.
Prepared, administered and graded daily work and tests to evaluate student's progress.

Secondary School Teacher
City, StateCompany Name/Nov 2018 to Mar 2019

Planned and supervised out of classroom activities and trips.
Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
Developed class learning plans to meet all district and statement requirements for instruction.
Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
Studied and stayed abreast of current topics in education.
Promoted safe and clean classroom environment conducive to individualized and small group needs.
Created lesson plans to address needs of entry-level and upper-level science students.
Coordinated with other professional staff members to evaluate and assess science-based curriculum.
Guided students through exploration and analysis of different art forms and implemented hands-on approach to art education.

Student Assistant
City, StateCompany Name/May 2017 to Mar 2019

Adhered to school schedules, regulations, policies and dress codes to promote safety and learning.
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
Obtained and organized files and research papers to make important documents easier to find.
Assisted with clerical needs including, answering telephone calls, managing databases and drafting correspondence.
Performed wide range of simultaneous job tasks to support professor's academic, research and operational needs.
Coordinated various events and activities to support operations of student organizations.
Liaised with management and instructors to receive constructive criticism for areas needing improvement.

Education and Training

Bachelor of Secondary Education Major in English: Secondary EducationUniversity of Perpetual Help MolinoMar 2019City

High School DiplomaEastern Bacoor National High SchoolMar 2015City

Certifications

Licensed - Licensure Examination for Teachers (LET) - [2020]

Certifications and Seminars

Seminars Attended

“Developing Good Study Skills and Habits
3rd Drench: Guidance and Counseling Week
Student Empowerment Seminar
Gender Sensitivity
5th DRENCH Guidance and Counseling ‘Career Opportunities and Optimism in Life
Career Preparedness Day “Planning A Path to Career Success”
“Roadmap Towards Professional Teaching”
PAFTE IV CALABARZON's 11th Annual Seminar and Quiz Bee for Education Student “CALABARZON Pre- service and Quiz Bee Shapers of the 21st Century Learners

Resume Overview

School Attended

University of Perpetual Help Molino
Eastern Bacoor National High School

Job Titles Held:

Call Center Representative SpecialistCa
Grade 2 Teacher
Secondary School Teacher
Student Assistant

Degrees

Bachelor of Secondary Education Major in English : Secondary Education
High School Diploma

Call Center Representative SpecialistCa Resume Example

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