LiveCareer-Resume
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Flexible Customer Service Representative offering 5+years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Skills
  • Call center operations
  • Call control skills
  • Proficiency in [Type] software
  • Quality control
  • Call controlling
  • Call documentation skills
  • Communicating with clients
  • Prospecting skills
  • Payment processing
  • Report preparation
  • Professional telephone voice
  • Training and development
  • 37 WPM
Experience
04/2022 to 08/2022
Call Center Representative Sears Wenonah, NJ,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
01/2022 to 08/2022
Customer Service Representative Packaging Corporation Of America Carrollton, TX,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
04/2018 to 04/2022
Homeless Prevention Case Manager Bj's Wholesale Club, Inc. Manahawkin, NJ,
  • Collaborated with team members to identify and accomplish agency objectives.
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
  • Assessed each resident's psychosocial needs.
  • Resolved problems and delivered solutions by collaborating with government funding entities, [Job title] and [Job title].
  • Researched grant opportunities and assisted [Job Title] with grant writing proposals.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
04/2017 to 04/2018
Box Office Cashier Ireland Creek Cinemas City, STATE,
  • Checked system for seat availability and provided customers with available options.
  • Counted cash at shift end and tallied to reconcile with tickets sold.
  • Provided customers with special information regarding chosen show or upcoming releases.
  • Informed customers of deals or discounts and calculated amount of cash owed against tickets bought.
  • Entered customer information into POS system and promoted accuracy by repeating information obtained to customer.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered phone calls to assist customers with questions and orders.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
Education and Training
Expected in 06/2016
High School Diploma:
Colleton County High School - Walterboro, SC
GPA:

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resume Strength

    Resume Overview

    School Attended

    • Colleton County High School

    Job Titles Held:

    • Call Center Representative
    • Customer Service Representative
    • Homeless Prevention Case Manager
    • Box Office Cashier

    Degrees

    • High School Diploma

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