call center representative resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

  • Customer Service
  • Multitasking and Prioritization
  • Call Control Skills
  • Transaction Processing
  • Customer Account Management
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Professional Telephone Voice
  • Quality Control
  • Payment Processing
  • Computer Skills
  • Team Player
Call Center Representative, 03/2020 - Current
Vibe Credit Union Southfield, MI,
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Educated customers on special pricing opportunities and company offerings.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Leveraged reference tools and conducted trainings to improve customer service.
  • Managed high-volume of inbound and outbound customer calls.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Built sustainable relationships and engaged customers by going extra mile.
Office Assistant/General Labor Construction Worker, 06/2014 - 02/2020
Trojan Labor City, STATE,
  • Issued payouts with receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Updated employee paperwork and records.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Maintained project-related records, contracts and change orders.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Answered customer questions, researched issues and directed visitors to correct office personnel.
  • Greeted and signed in visitors to facilitate front office operations.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Provided exemplary training in office procedures and policies to new employees.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Maintained orderly work environment by removing trash and sweeping up debris.
  • Created and presented work plans for client review.
  • Listened to directions and executed tasks accurately to prepare materials, perform work and clean up sites at conclusion of jobs.
  • Operated equipment and tools safely to carry out efficient project work.
  • Moved supplies and tools to site areas to keep work moving smoothly.
Criminal Court Clerk, 01/2006 - 11/2008
Davidson County Nashville Criminal Courts City, STATE,
  • Administered oaths to parties to legal actions as necessary, implementing current procedures to achieve compliance with legal requirements for validity.
  • Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
  • Supported daily courtroom document preparation, filing of referral forms and court notices.
  • Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Attended required meetings, as well as training sessions to develop and maintain understanding of current conventions and laws.
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of bond documents provided.
  • Examined legal documents and assured adherence to laws and court procedures.
  • Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
  • Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
  • Wrote error-free and professional correspondence on behalf of court system.
Education and Training
Certificate of Completion: Office Occupational Skills, Expected in 05/1994
Tennessee College of Applied Technology - Nashville - Lebanon, TN,
Status -

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Resume Overview

School Attended

  • Tennessee College of Applied Technology - Nashville

Job Titles Held:

  • Call Center Representative
  • Office Assistant/General Labor Construction Worker
  • Criminal Court Clerk


  • Certificate of Completion

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