LiveCareer-Resume

call center representative resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Provides excellent customer service to laboratory clients. Supports clients by answering questions, faxing results, dispatching couriers, resolving specimen problems, assisting with test orders, and other related support.

Skills
  • Co-payment collection
  • Specialist referrals
  • Insurance information collection
  • Faxing documents
  • Phone call answering
  • Documentation and reporting
  • Current Procedural Terminology (CPT)
  • Sensitive material handling
  • Medical terminology
  • Data entry
  • Medical filing
  • Detail-oriented
  • Data organization
  • Document retrieval
  • Training and development
  • Insurance eligibility verifications
  • Type 91 wpm
  • Leadership
Work History
Call Center Representative, 02/2021 - Current
Uncle Credit Union Stockton, CA,
  • Interacted with customers by phone, email, or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Documented conversations with customers to track requests, problems and solutions
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Researches inquiries and issues related to laboratory orders. Provides accurate, complete, and timely responses to clients and laboratory personnel.
  • Resolves problems by clarifying the issue, determining the cause of the problem, and selecting the best solution.
  • Prioritizes issues to ensure timely resolution based on specimen requirements.
  • Operates laboratory computers to enter and retrieve laboratory data. Documents client interactions, comments, and laboratory responses.
  • Documents and routes calls to appropriate personnel, including dispatching requests to laboratory couriers.
  • Demonstrates knowledge of specimen handling requirements. Processes specimens upon resolution of a problem when appropriate, including account registration, test order entry, and specimen labeling.
  • Fax and/or call test results to fulfill client requests.
  • Initiates service recovery efforts, by facilitating the recollection of specimens for testing not performed due to laboratory errors.
  • Provides feedback to laboratory leadership on activities and trends for continuous process improvement.
  • Performs other duties as assigned.
Tuomey Patient Access Representative II, 07/2018 - 02/2021
Cox Enterprises Allentown, PA,
  • Maintained HIPAA compliance across all patient data-handling, systems and training
  • Prepared for HIPAA and Joint Commission reviews, making required brochures and pamphlets available to patients in all clinics, Built strong network of outside referral sources within community
  • Collected and processed copayments and out-of-pocket charges using Availity, Meditech and Epic
  • Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security
  • Called insurance companies and verified patient coverage
  • Interviewed patients upon entrance to the hospital and entered data into the Meditech system
  • Obtained health, financial and religious information from patients at the time of admission
  • Collected forms, copied insurance cards and scanned documents into HPF to coordinate patient information for billing and insurance processing
  • Performed front desk duties, including answering phones, greeting patients and helping visitors to the correct location they're looking for
  • Checked patients in, collected and verified insurance information, compiled new patient forms and updated patient files
  • Verified all requisitions have correct coding information and obtain new requisitions if needed
Service Writer, 02/2018 - 05/2018
Enloe Medical Center Chico, CA,
  • Presented accurate estimates to inform customers of all service charges and expectations
  • Provided job estimates by conducting research and contacting vendors
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures
  • Prepared, completed and processed customer account forms and database changes
  • Worked with sales personnel to price and schedule repair needs on new and used vehicles
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Conferred with customers to understand service needs and write up accurate orders
  • Discussed options with customers, helping each make optimal choices for individual needs
  • Reviewed customer data to assess current issues and determine potential solutions
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Documented conversations with customers to track requests, problems and solutions
  • Assisted customers with completing quick and efficient sales transactions
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Patient Access Representative II, 01/2009 - 01/2018
Prisma Health Tuomey City, STATE,
  • Maintained HIPAA compliance across all patient data-handling, systems and training
  • Prepared for HIPAA and Joint Commission reviews, making required brochures and pamphlets available to patients in all clinics
  • Built strong network of outside referral sources within community
  • Collected and processed copayments and out-of-pocket charges using Availity and Meditech
  • Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security
  • Called insurance companies and verified patient coverage
  • Interviewed patients upon entrance to the hospital and entered data into the Meditech system
  • Obtained health, financial and religious information from patients at the time of admission
  • Collected forms, copied insurance cards and scanned documents into HPF to coordinate patient information for billing and insurance processing
  • Performed front desk duties, including answering phones, greeting patients and helping visitors to the correct location they're looking for
  • Checked patients in, collected and verified insurance information, compiled new patient forms and updated patient files
  • Verified all quisitions have co coding information and obtain new requisitions if needed
Education
High School Diploma: , Expected in 2005
-
South Carolina Home Bound School - Sumter, SC
GPA:
Status -

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Resume Overview

School Attended

  • South Carolina Home Bound School

Job Titles Held:

  • Call Center Representative
  • Tuomey Patient Access Representative II
  • Service Writer
  • Patient Access Representative II

Degrees

  • High School Diploma

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