Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Upbeat Customer Service professional bringing Number-year background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations.

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Organized Call Center Agent offering Number-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.

Practiced Job title with more than Number years of experience contributing to client satisfaction, retention, and loyalty. Skilled in identifying and targeting individual needs, recommending products and services, and delivering customized solutions and hands-on support. Adept at working collaboratively to deliver timely and quality responses to service requests. Offering proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission.

Personable Customer Service professional offering over Number years of experience resolving account and service concerns for Industry customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Empathetic Call Agent with proven ability to build strong customer relationships. Caring and kind with focus on understanding and resolving customer issues.

Knowledgeable Call Center Representative with experience assisting Industry customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.

Motivated Job Title with more than Number years in Industry. Adaptable and personable team player focused on providing exceptional customer service every time. Willing to travel and work flexible schedules.

  • Client Communication
  • Professional Telephone Voice
  • Calm disposition
  • Call center operations
  • Quality assurance
  • Technical Support
  • Verbal and written communication
  • Answering questions
  • Customer Relationship Management
  • Cash Handling
  • Gathering information
  • Quality Assurance Controls
  • Customer support
  • Problem-solving skills
  • Payment processing
  • Sales expertise
  • Customer service optimization
  • Communication skills
  • Microsoft Office
  • Complaint resolution
  • Logging call information
  • Documentation and reporting
Work History
Call Center Representative, 07/2019 - Current
Humana Inc. Independence, OH,
  • Effectively managed high-volume of inbound and outbound customer calls using patience and speed.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
Host, 04/2019 - 06/2019
Kisco Senior Living, Llc South Jordan, UT,
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
Cashier, 09/2017 - 03/2019
United Dairy Farmers Columbus, OH,
  • Performed shift change tasks each day to keep store efficient and neat.
  • Cooked batches of food according to standard recipes.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Processed payments and counted change to complete transactions.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
High School Diploma: , Expected in 05/2017
Escuela Superior Santiago Iglesias Pantin - Ceiba,

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School Attended

  • Escuela Superior Santiago Iglesias Pantin

Job Titles Held:

  • Call Center Representative
  • Host
  • Cashier


  • High School Diploma

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