LiveCareer-Resume

Call Center Representative resume example with 1+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Skills
  • Call center operations
  • Data entry
  • Payment processing
  • Call center experience
  • Professional telephone voice
  • Communicating with clients
  • Training experience
  • Inbound phone call management
  • Quality assurance optimization
  • Quality assurance controls
Experience
07/2020 to Current
Call Center Representative Jordan's Furniture Stoughton, MA,
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Resolved average of 500 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
04/2020 to 07/2020
Cashier Crossroads Diversified Services West Sacramento, CA,
  • Read weekly sales inserts and monitored price changes.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Received payments for [Product or Service] and issued receipts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
12/2019 to 01/2020
Sandwich Maker Pcc Natural Markets Central District - Seattle, WA,
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Completed efficient store opening and closing procedures each day.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Organized food preparation stations and replenished supplies regularly.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
09/2019 to 10/2019
Cashier Crossroads Diversified Services Woodland, CA,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed returned items in accordance with store policy.
  • Received payments for [Product or Service] and issued receipts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Education and Training
Expected in 07/2020
High School Diploma:
Piqua High School - Piqua, OH
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Piqua High School

Job Titles Held:

  • Call Center Representative
  • Cashier
  • Sandwich Maker
  • Cashier

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: