Call Center Representative resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Skills
Call center operations
Data entry
Payment processing
Call center experience
Professional telephone voice
Communicating with clients
Training experience
Inbound phone call management
Quality assurance optimization
Quality assurance controls
Experience
07/2020 to Current
Call Center RepresentativeJordan's Furniture – Stoughton, MA,
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Documented customer inquiries and feedback, including service delivery suggestions, in company database.
Resolved average of 500 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Asked probing questions to determine service needs and accurately input information into electronic systems.
04/2020 to 07/2020
CashierCrossroads Diversified Services – West Sacramento, CA,
Read weekly sales inserts and monitored price changes.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Received payments for [Product or Service] and issued receipts.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Drove sales and add-on purchases by promoting specific item options to customers.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Learned roles of other departments to provide coverage and keep store operational.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Trained new team members in cash register operation, stock procedures and customer service.
Welcomed customers, offering assistance to help find necessary store items.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
12/2019 to 01/2020
Sandwich MakerPcc Natural Markets – Central District - Seattle, WA,
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Completed efficient store opening and closing procedures each day.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Organized food preparation stations and replenished supplies regularly.
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
09/2019 to 10/2019
CashierCrossroads Diversified Services – Woodland, CA,
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Processed returned items in accordance with store policy.
Received payments for [Product or Service] and issued receipts.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Properly verified customer identification for alcohol or tobacco purchases.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Learned roles of other departments to provide coverage and keep store operational.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Education and Training
Expected in 07/2020
High School Diploma: Piqua High School - Piqua, OH GPA:
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