Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Customer Retention Strategies
Customer Data Confidentiality
Customer Account Management
Issue and Complaint Resolution
Calm and Professional Under Pressure
Order and Refund Processing
Windows Vista
Building Customer Trust and Loyalty
Data Entry and Maintenance
Responding to Difficult Customers
Upselling Products and Services
Customer Inquiry Response
Reading Comprehension
Outgoing Phone Calls
Promoting Brand and Company Identity
Livechat Messaging
Integrity and Dependability
Problem Anticipation and Resolution
Freight Counts
Verbal and Written Communication
Electric Pallet Jacks
Operation Monitoring
Call Documentation
Upbeat and Positive Personality
Information Inputting
Education
Screven County High SchoolSylvania, GAExpected in 05/2020 ā āHigh School Diploma: - GPA:
Work History
Proven Behavior Solutions - Call Center Representative New York, NY, 01/2022 - 04/2022
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Educated customers on company systems, form completion and access to services.
Resolved concerns with products or services to help with retention and drive sales.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Engaged in learning and development opportunities to promote continued performance improvement.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Assisted numerous customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
Waste Connections - Customer Service Lead Groveland, FL, 08/2021 - 01/2022
Greeted customers and listened closely to problems described to determine solutions.
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Coached new team members on service techniques and provided scoring through quality assurance program.
Resolved concerns with products or services to help with retention and drive sales.
Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Escalated issues to proper supervisors when standard processes were not effective.
Planned schedules and workflows based on expected customer demands.
Conferred with senior management to handle and correct disciplinary or knowledge issues.
Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
Took cash and credit card payments via phone, in person and through email.
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