(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Customer Retention Strategies
  • Customer Data Confidentiality
  • Customer Account Management
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Windows Vista
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Customer Inquiry Response
  • Reading Comprehension
  • Outgoing Phone Calls
  • Promoting Brand and Company Identity
  • Livechat Messaging
  • Integrity and Dependability
  • Problem Anticipation and Resolution
  • Freight Counts
  • Verbal and Written Communication
  • Electric Pallet Jacks
  • Operation Monitoring
  • Call Documentation
  • Upbeat and Positive Personality
  • Information Inputting
Screven County High School Sylvania, GA Expected in 05/2020 High School Diploma : - GPA :
Work History
Proven Behavior Solutions - Call Center Representative
New York, NY, 01/2022 - 04/2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Assisted numerous customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
Waste Connections - Customer Service Lead
Groveland, FL, 08/2021 - 01/2022
  • Greeted customers and listened closely to problems described to determine solutions.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Planned schedules and workflows based on expected customer demands.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Took cash and credit card payments via phone, in person and through email.
Fairmount Santrol - Customer Service Representative
Mauk, GA, 02/2021 - 08/2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Unloaded materials and goods at designated locations for best project availability.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Executes excellent sales floor merchandising and selling.
  • Developed and actualized customer service initiatives to decrease wait times.
Riebes Auto Parts Llc - Cashier
Marysville, CA, 04/2020 - 01/2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $[Amount] per month in new revenue.
  • Conducted inventory counts by adding each item in stock and documenting in [System].

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School Attended

  • Screven County High School

Job Titles Held:

  • Call Center Representative
  • Customer Service Lead
  • Customer Service Representative
  • Cashier


  • High School Diploma

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