LiveCareer-Resume

Call Center Representative resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in English and Haitian-Creole.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.

Skills
  • Call center operations
  • Customer communications
  • Providing customer support
  • Quality control
  • Inbound phone call management
  • Customer Service
Education and Training
Florida Career College - Miami Miami, FL Expected in : Dental Assisting - GPA :
North Miami Senior High School North Miami, FL Expected in 06/2018 High School Diploma : - GPA :
Experience
St. Joseph's Healthcare System - Call Center Representative
Totowa, NJ, 03/2020 - 10/2022
  • Consulted with customers regarding needs and addressed concerns.
  • Shared detailed information regarding options to help customers make decisions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Helped recruit and train new team members.
St. Joseph's Healthcare System - Call Center Representative
Woodland Park, NJ, 05/2018 - 12/2019
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Space Needle - Barista
Seattle, WA, 10/2017 - 07/2018
  • Operated cash register, collected payments and provided accurate change.
  • Described menu items to customers and suggested products based on stated preferences.
  • Maintained highest standards of conduct and service to support company reputation.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained calm demeanor during high-volume periods and special events.
Activities and Honors
Skills
  • Call center operations
  • Customer communications
  • Providing customer support
  • Quality control
  • Inbound phone call management
  • Customer Service
Work History
Menin Hospitality - Call Center Representative
Miami Beach, FL 03/2020 - 10/2022
  • Consulted with customers regarding needs and addressed concerns.
  • Shared detailed information regarding options to help customers make decisions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Helped recruit and train new team members.
Iqor - Call Center Representative
Miami, FL 05/2018 - 12/2019
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Les moulin lafayette - Barista
Miami Beach, FL 10/2017 - 07/2018
  • Operated cash register, collected payments and provided accurate change.
  • Described menu items to customers and suggested products based on stated preferences.
  • Maintained highest standards of conduct and service to support company reputation.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained calm demeanor during high-volume periods and special events.

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Resume Overview

School Attended

  • Florida Career College - Miami
  • North Miami Senior High School

Job Titles Held:

  • Call Center Representative
  • Call Center Representative
  • Barista

Degrees

  • Some College (No Degree)
  • High School Diploma

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