LiveCareer-Resume

call center representative resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Cheerful Customer Relations Specialist with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills
  • Call center operations
  • Call controlling
  • Data entry
  • Communicating with clients
  • Training and development
  • Performance monitoring
  • Report preparation
  • Data gathering
  • Training experience
  • Resolving issues
  • Inbound phone call management
  • Professional telephone voice
  • 63 WPM
  • Customer communications
  • Payment processing
  • Providing customer support
  • Call control skills
  • Quality assurance optimization
  • Analytical abilities
  • Call documentation skills
  • System documentation
  • Interpersonal skills
  • Account updating
  • Prospecting skills
  • Technical troubleshooting
Experience
06/2020 to 08/2021 Call Center Representative Labcorp | Lafayette, IN,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Trained new employees on processes to promote productivity team-wide.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Improved call management database by frequently changing and updating customer contact information.
  • Negotiated with vendors to expedite product shipments and backorders.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Managed high-volume of inbound and outbound customer calls.
  • Educated customers on special pricing opportunities and company offerings.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Strengthened team performance and productivity by training and inspiring team members.
10/2016 to 06/2020 Assistant Toddler Teacher Kindercare | Lincoln, NE,
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Taught children foundational skills in colors, shapes and letters.
  • Organized and led activities to promote physical, mental and social development.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Read aloud and played alphabet games to encourage early literacy.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Introduced learning activities and imaginative play materials for children to explore and manipulate.
  • Maintained safe, clean and constantly supervised play environment.
  • Maintained tidy and clean classroom consistent with safety and health standards.
01/2013 to 10/2016 Sales Specialist Alchemy Systems | Fort Lauderdale, FL,
  • Stayed up to date on company products and services to support sales objectives.
  • Educated customers on product features and technical details to highlight benefits.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Met with customers to discuss needs and offered relevant options from company line.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Write, completed and filed documentation to finalize sales.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Fostered relationships with customers to expand customer base and retain business.
Education and Training
Expected in 05/2012 to to High School Diploma | Washtenaw Widening Advancements For Youth , Ann Arbor, MI GPA:

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Resume Overview

School Attended

  • Washtenaw Widening Advancements For Youth

Job Titles Held:

  • Call Center Representative
  • Assistant Toddler Teacher
  • Sales Specialist

Degrees

  • High School Diploma

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