LiveCareer-Resume

call center representative resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Motivated Criminal Justice student seeking an internship in Law Enforcement and or Court-related fields to gain hands-on experience. Outgoing and friendly with a strong drive to succeed.

Skills
  • Bilingual
  • Inventory management
  • Customer service
  • Sales
  • Cashiering
  • Customer Service
  • Retail Sales
  • Cleaning Experience
  • POS
  • Cash Handling
  • Administrative Experience
  • Microsoft Word
  • Microsoft Powerpoint
  • Computer Skills
  • Microsoft Excel
  • Spanish
  • English
  • Microsoft Outlook
  • Communication skills
  • Telemarketing
  • Microsoft Office
  • Salesforce
  • Assessments
  • Data Entry
  • Call Documentation
  • Call Control Skills
  • Call Documentation Skills
  • Communicating With Clients
  • Customer Communications
  • Interpersonal Skills
  • Inbound Phone Call Management
  • Report Preparation
  • Resolving Issues
  • Analytical Abilities
  • De-escalation Techniques
  • Needs Assessment
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Negotiation Tactics
Experience
Call Center Representative, 05/2022 - Current
Fidelity Investments Wallis, TX,
  • Answer calls
  • Provide exceptional customer service
  • Schedule appointments
  • Check calendars
  • Correspond directly with customers and potential clients
  • Record keeping
  • File Aerial Reports
  • Updated customer accounts, addresses and contact information within call management databases.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Cashier/Customer Service, 09/2021 - 04/2022
Mcdonald's East Windsor, NJ,
  • Check out customers
  • Help customers process returns
  • Provide excellent customer service
  • Handle cash and card transactions
  • Deposit my drawer/Till at end of shift
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Informed customers of in-store promotions or pricing specials.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Assisted customers by providing information and resolving complaints.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Scanned items and checked pricing on cash register for accuracy.
Cashier/Salesperson, 04/2021 - 08/2021
Mcdonald's Eatonton, GA,
  • Meet sales quotas each shift
  • Take Inventory of product
  • Continually help clean and maintain store
  • Provide excellent customer service
  • Developed key customer relationships to increase sales.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Contacted new and existing customers to outline benefits of products.
  • Created successful strategies to develop and expand customer sales.
  • Improved overall customer purchasing experiences to promote steady revenue.
Cashier/Customer Service, 07/2020 - 03/2021
Walmart City, STATE,
  • Check out customers
  • Help customers process returns
  • Provide excellent customer service
  • Handle cash and card transactions
  • Deposit my drawer/Till at end of shift
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Informed customers of in-store promotions or pricing specials.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Assisted customers by providing information and resolving complaints.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Scanned items and checked pricing on cash register for accuracy.
Education
High school diploma: , Expected in 06/2021
-
Thornton Fractnl No High School - Calumet City, IL
GPA:
Status -
Associate of Applied Science: Criminal Justice, Expected in
-
South Suburban College of Cook County - South Holland, IL
GPA:
Status -
Languages
English :
Full Professional:
Negotiated :
:
Spanish :
Professional:
Negotiated :
:
Activities and Honors
  • Member, Calumet City Law Enforcement Explorer Post 1200 (2018 - 2022)
  • Leader, T.F. North Connections Mentoring Program (2017-2021)

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Resume Overview

School Attended

  • Thornton Fractnl No High School
  • South Suburban College of Cook County

Job Titles Held:

  • Call Center Representative
  • Cashier/Customer Service
  • Cashier/Salesperson
  • Cashier/Customer Service

Degrees

  • High school diploma
  • Associate of Applied Science

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