call center representative resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 20 years client interface experience.
Core Strengths
Courteous demeanor
Energetic work attitude
Adaptive team player
Customer service expert
Active listening skills
Strong organizational skills
Accomplishments
Accomplishments I made a prime example of what true proper customer service entails, by achieving the customer service representative of the year award.
Work Experience
08/2013 to 06/2015
Call Center RepresentativeLandry's – Hollywood, CA,
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Managed high call volume with tact and professionalism.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and
improve customer satisfaction rates.
Managed call center from initial start-up to full operational status.
Identified chronic customer issues by creating and maintaining customer complaint log.
09/2011 to 05/2013
Secretary/Maintenance ShiftThunder Brothers Inc. – City, STATE, Effectively managed a high-volume of inbound and outbound customer
calls.
Addressed and resolved customer product complaints empathetically and
professionally.
Gathered and verified all required customer information for tracking
purposes.
Managed high call volume with tact and professionalism.
Conducted performance reviews for all Customer Service Representatives
to reduce resolution time a
Improve customer satisfaction rates.
Managed call center from initial start-up to full operational status.
Identified chronic customer issues by creating and maintaining customer
complaint log.
06/2008 to 08/2011
Server, Cashier, HostessDelios – City, STATE,
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Assembled food orders while maintaining appropriate portion control.
Verified that prepared food met all standards for quality and quantity.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and sanitation regulations.
Consistently provided friendly guest service and heartfelt hospitality.
09/2001 to 11/2004
Line Leader/Shift LeaderSubway – City, STATE,
My responsibilities were to train the person on the line.
Fix sandwiches, process money transactions, use the
cash register, keep store clean, answer the phone, put up the produce off the truck, and excellent customer
skills.
Educational Background
Expected in 2016 to to
Certificate in Medical Administration Assistant: Ultimate Medical Academy - Tampa, FL GPA:
Expected in 1993 to to
State License in Nail Technician: Devoe Beauty College - Sierra Vista, AZ GPA:
Expected in 1990 to to
High School Diploma: All Buena High School - Sierra Vista, AZ GPA: All
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