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Call center representative Resume Example

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CALL CENTER REPRESENTATIVE
Professional Summary
Detail-oriented Call Customer Service Representative highly effective at multitasking in competitive, high-energy and fast-paced environments while juggling multiple priorities. With expertise providing customer support in high call volume environments, exceptional computer aptitude and telephone etiquette. Successful at troubleshooting and handling customer support issues in a timely manner.
Skills
  • Strong problem solving aptitude
  • Persuasive speaker
  • Customer interface expertise
  • Adheres to customer service procedures
  • Customer service award
  • Proficient in customer service
  • Food safety certified
  • Highly reliable
  • Soft skills
  • Positioning 
  • Organized and efficient server
  • Thrives in fast-paced environment
  • ServSafe certification
  • Cash handling expert
  • Bar terminology
  • Guest relations professional
  • Late-shift availability 
  • Positive attitude
  • Interpersonal skills
Work History
03/2015 to Current
Call center representativeLandry's – MI
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 1,500 calls in queue per minute.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Initiated operations improvements to improve overall call center productivity.
01/2012 to 10/2015
Bartender & ServerC&S Wholesale Grocers – Saint Clair , NJ
  • Waited on multiple customers at the bar and throughout the bar area.
  • Greeted guests in a timely and professional manner.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Maintained full knowledge of beverage lists and promotions.
  • Verified that guests at the bar were of legal age.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Processed orders on a computerized Point of Sale system.
  • Poured drinks using standard pour according to specifications.
  • Managed strict beverage control to minimize waste.
  • Assisted diners with obtaining food from buffet/serving table as needed.
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
08/2011 to 11/2015
Shift ManagerBurger King – Edison , STATE
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Carefully interviewed, selected, trained and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
Education
2011
High School Diploma:
Campbell High School - City, State
2012
Bartending License:
Professional Bartending School - City, State
2012-2014
Associate of Arts: Mass Commuincations
Chattahoochee Technical College - City, State
Build Your Own Now

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good
Resume Strength
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  • Formatting
  • Word choice
  • Length
  • Measurable results
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Resume Overview

School Attended

  • Campbell High School
  • Professional Bartending School
  • Chattahoochee Technical College

Job Titles Held:

  • Call center representative
  • Bartender & Server
  • Shift Manager

Degrees

  • High School Diploma :
    Bartending License :
    Associate of Arts : Mass Commuincations

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