Call center representative Resume Example
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CALL CENTER REPRESENTATIVE
Professional Summary
Detail-oriented Call Customer Service Representative highly effective at multitasking in competitive, high-energy and fast-paced environments while juggling multiple priorities. With expertise providing customer support in high call volume environments, exceptional computer aptitude and telephone etiquette. Successful at troubleshooting and handling customer support issues in a timely manner.
Skills
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Work History
03/2015 to Current
Call center representativeLandry's – MI
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 1,500 calls in queue per minute.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Managed high call volume with tact and professionalism.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Initiated operations improvements to improve overall call center productivity.
01/2012 to 10/2015
Bartender & ServerC&S Wholesale Grocers – Saint Clair , NJ
- Waited on multiple customers at the bar and throughout the bar area.
- Greeted guests in a timely and professional manner.
- Received beverage orders from wait staff and delivered beverages to guests.
- Maintained full knowledge of beverage lists and promotions.
- Verified that guests at the bar were of legal age.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Processed orders on a computerized Point of Sale system.
- Poured drinks using standard pour according to specifications.
- Managed strict beverage control to minimize waste.
- Assisted diners with obtaining food from buffet/serving table as needed.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
08/2011 to 11/2015
Shift ManagerBurger King – Edison , STATE
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
Education
2011
High School Diploma:
Campbell High School - City, State
Campbell High School - City, State
2012
Bartending License:
Professional Bartending School - City, State
Professional Bartending School - City, State
2012-2014
Associate of Arts: Mass Commuincations
Chattahoochee Technical College - City, State
Chattahoochee Technical College - City, State
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Resume Overview
School Attended
- Campbell High School
- Professional Bartending School
- Chattahoochee Technical College
Job Titles Held:
- Call center representative
- Bartender & Server
- Shift Manager
Degrees
- High School Diploma :
Bartending License :
Associate of Arts : Mass Commuincations
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