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Call Center Representative Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

I am most recently worked at a call representative at Guardian Alarm. I would take calls regarding incidents such as, clients falling, needing medical assistance from EMS. I call Police, Fire and EMS for all of our clients. I have the ability to trouble shoot, reset and advised new systems for our clients. It is important they feel they are receiving the newest information regarding systems best suited for them. I would say I am a cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on seeking solutions to problems. Eager to provide superlative results for customers and employers alike. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Call center operations
  • Call documentation skills
  • Communicating with clients
  • Account updating
  • Interpersonal skills
  • Customer communications
  • Inbound phone call management
  • Providing customer support
  • Call controlling
  • Call center experience
  • Technical troubleshooting
  • Resolving issues
  • Professional telephone voice
Experience
08/2019 to 08/2020 Call Center Representative Lendingtree, Llc. | Tampa, FL,
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Assisted 300+ callers per week in fast-paced environment.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
05/2019 to 08/2019 Dietary Aide Consulate Health Care | Melbourne, FL,
  • Served specific meals to patients with special dietary needs with accuracy and speed.
  • Helped patients with special needs eat meals with kindness and patience.
  • Set over 120 tables before patients arrived to maintain efficiency of meal services.
  • Assisted dietary cook with meal prep for over 100 daily meals, following strict sanitation and food handling guidelines
  • Assessed clients' overall physical health with body composition scale measurements.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
  • Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
  • Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
  • Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
06/2018 to 09/2018 Waitress Monarch Casino Black Hawk | Black Hawk, CO,
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Calculated charges, issued table checks and collected payments from customers.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Education and Training
Expected in 06/2019 High School Diploma | Advanced Technology Academy, Dearborn, MI, GPA:
  • Book Club President - Discussed previous books opinions, outlooks and decided new books for upcoming weeks. Created and designed power-points for class discussion and decisions for fundraiser etc.
  • Optimist International Oratorical 2nd place. State wide. - Topic was, "Where are My Roots of optimism?" I had to write an essay over 350 words, memorize it and read it in less than five minutes. It was a fantastic opportunity.
  • English and creative writing were subjects that I excelled in.

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Resume Overview

School Attended
  • Advanced Technology Academy
Job Titles Held:
  • Call Center Representative
  • Dietary Aide
  • Waitress
Degrees
  • High School Diploma

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