I am most recently worked at a call representative at Guardian Alarm. I would take calls regarding incidents such as, clients falling, needing medical assistance from EMS. I call Police, Fire and EMS for all of our clients. I have the ability to trouble shoot, reset and advised new systems for our clients. It is important they feel they are receiving the newest information regarding systems best suited for them. I would say I am a cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on seeking solutions to problems. Eager to provide superlative results for customers and employers alike. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
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