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Call Center Representative Resume Example

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CALL CENTER REPRESENTATIVE
Summary

Hardworking and knowledgeable [Job Title] well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills

I am a fast learning person. I can adapt to any environment I am in. I very good at resolving escalated situations. I very understanding, outgoing.

  • Resolving issues
  • Communicating with clients
  • Data gathering
Experience
October 2017
to
June 2020
Victoria's SecretDayton , OHCall Center Representative
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Analyzed reports on improvements to bring effectiveness to [Type] department, improving efficiency [Number]%.
  • Handled escalated customer service concerns from [Job title]s and [Job title]s to preserve revenue streams from key customers.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained high-volume workload within fast-paced environment by assisting [Number] clients per [Timeframe] and consistently meeting performance benchmarks.
  • Delivered customer support to [Number] callers each [Timeframe].
  • Assisted [Number]+ callers per week in fast-paced environment.
  • Addressed [Type] and [Type] problems by researching and resolving concerns through effective [Skill] and [Area of expertise].
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Negotiated with over [Number] vendors to expedite product shipments and backorders.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Processed customer account changes, using [Software].
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Consulted with customers to determine best methods to resolve service and billing issues.
August 2016
to
September 2017
Fidelity Health CareDayton, OHSafety Companion
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Attended to patients in [Number]-bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Used mobility devices and [Type] equipment to transport patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
May 2014
to
November 2016
City GearDayton, OHSales Representative
  • Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
  • Networked to build client base and promote products to new and existing clients.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Education and Training
May 2013
Thurgood Marshall High SchoolDayton, OHHigh School Diploma
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Resume Overview

Companies Worked For:

  • Victoria's Secret
  • Fidelity Health Care
  • City Gear

School Attended

  • Thurgood Marshall High School

Job Titles Held:

  • Call Center Representative
  • Safety Companion
  • Sales Representative

Degrees

  • High School Diploma

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