call center representative resume example with 10+ years of experience
Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Site Manager equipped with expert knowledge of cleaning equipment, products and techniques. Focuses on completing all tasks quickly and with high quality standards in mind.
Dependable and hardworking, skilled in keeping interior and exterior spaces clean and well-maintained. Knowledgeable about sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and all other types of routine and deep cleaning. Seeking new position with room for advancement and chance to contribute to team success.
- Call center operations
- Communicating with clients
- Proficiency in [Type] software
- Training experience
- Data entry
- Quality control
- Professional telephone voice
- Call center experience
- Data gathering
- Call documentation skills
- Call control skills
- Account updating
- Quality assurance controls
- Payment processing
- Documentation and reporting
- Customer communications
- Detail-oriented
- Team player
- Rug shampooing
- Mixing cleaning chemicals
- Sanitization techniques
- Janitorial equipment familiarity
- Supply inventory management
- Floor waxing
- Buffing and waxing
Nitro, WV, 05/2019 - 01/2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Prepared, completed and processed customer account forms and database changes.
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Achieved or exceeded 97% satisfaction rating on consistent basis.
Mansfield, OH, 05/2013 - 05/2019
- Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
- Implemented step-savers that reduced cleaning time per room while maintaining company quality standards.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
- Boosted customer satisfaction by trained new staff on proper cleaning methods and procedures.
- Steam cleaned and shampooed carpets to prolong life of fibers and boost color.
- Responds to emergency cleaning requests hourly.
- Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
- Strengthened building cleanliness by inspecting perimeters, picking up trash
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
- Collected and disposed of garbage and debris from ashtrays and trash cans and placed trash receptacles outside for pickup.
- Met with clients, to ensure each job is met with complete satisfaction.
Salt Lake City, UT, 05/2009 - 05/2013
- Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
- Implemented step-savers that reduced cleaning time per room by [Time] to [Time] while maintaining company quality standards.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Collected and disposed of garbage and debris from ashtrays and trash cans and placed trash receptacles outside for [Timeframe] pickup.
- Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
- Boosted customer satisfaction by trained new staff on proper cleaning methods and procedures.
- Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
- Responds to emergency cleaning requests hourly.
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Resume Overview
School Attended
- Franklin Simpson High
Job Titles Held:
- Call Center Representative
- Site Manager
- Maintenance
Degrees
- High School Diploma
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