call center representative resume example with 6 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Optimistic, creative, hardworking, friendly and  looking to join passionate team at exciting, charming and unique company. Expert at helping customers find items, discover new products and enjoy positive overall store experience. Dedicated and detail-oriented with an  expertise in multitasking, follow-through and problem-solving gained during 4-year career in customer service and support.

  • Client service
  • Social perceptiveness
  • Problem-solving skills
  • Sales training
  • Loss prevention
  • Cash register operation
  • Customer service
  • Excellent people skills
  • Adapt to diverse groups
  • Data entry
  • Skilled in All Microsoft Software
  • Conflict resolution
  • Customer-oriented
  • Skilled upseller
  • Organized multi-tasker
  • Good with Numbers and math
  • Friendly and helpful
  • Accurate money handling
  • Call center operations
  • Documentation and reporting
  • Customer support
  • Account management
  • Calm disposition
  • Microsoft Office
  • Answering questions
  • Complaint resolution
  • Logging call information
  • Inbound phone calls
  • Performance improvement
  • Communication skills
Work History
Call Center Representative, 04/2019 - Current
Lkq Corp North Bergen, NJ,
  • Evaluated customer account information to explore issues, develop potential solutions and maintain high-quality service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained customer satisfaction rate of 98% With a low call time of 245 seconds.
  • Determined root causes of issues and solved diverse problems to improve business operations and management.
  • Consistently maintained 100% customer service satisfaction ratings through quality control and customer surveys.
  • Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Achieved customer satisfaction rating of 100% For 3 months in a row.
  • Entered customer interaction details in Synergy to track requests, document problems and record solutions offered.
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
Sales Associate, 10/2018 - Current
C-A-L Ranch Spanish Fork, UT,
  • Trained and served as a peer coach for new sales associates.
  • Verified all customers received receipts for purchases.
  • Provided repeat customers with exceptional care and attention.
  • Monitored entrances, exits and fitting rooms for signs of theft.
  • Liaised with customers and recommended specific products and specials in alignment with individual needs, requirements and specifications.
  • Managed customer cash and credit card transactions using company point of sale system.
  • Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Skillfully prepared merchandise for distribution and placement across sales floor.
  • Worked collaboratively in team environment.
  • Stocked shelves and supplies and organized displays.
Sandwich Artist/Shift Manager, 03/2017 - 10/2018
Planet Fitness El Paso, TX,
  • Supported Chief Operating Officer with daily operational functions.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Prepared sandwiches and other menu offerings in timely manner.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquitte.
  • Provided product information and menu item explanation to ensure consideration of dietary restrictions.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Assisted guests, including offering personable greetings and taking orders.
  • Cleaned food preparation areas, tools and equipment.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Engaged in suggestive selling and other sales techniques.
Crew Member, 03/2015 - 01/2017
Burger King Corporation City, STATE,
  • Developed loyal clientele through friendly interactions, positive attitude and prompt assistance.
  • Ensured cleanliness of restaurant areas by performing  a hourly walk throughs.
  • Assembled food orders while maintaining appropriate portion control.
  • Cleaned offices and common areas, emptied trash and restocked supplies in the restrooms.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Utilized all machinery and equipment while observing various safety precautions and practices.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Promoted items on beverage lists and restaurant specials.
  • Answered telephones and completed financial transactions for other team members.
  • Processed credit cards, checks, gift cards and coupons.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Carried out supervisory responsibilities in accordance with company policies and applicable laws.
Associate of Arts: Music Technology, Expected in 2020
Bloomfield College - Bloomfield, NJ
Status -
  • Majored in Music Technology
  • Coursework in writing, mixing and editing and physics
  • Dean's List First semester, 2016
  • Received Leadership Scholorship
  • Received Academic Scholarship
High School Diploma: , Expected in 2016
Classical High School - Providence, RI
Status -
  • Elected Captain of cheerleading team.
  • Graduated in Top 50% of Class
  • Dean's List All 4 Years 2012-2016
  • Graduated with 3.4 GPA
  • Coursework in forensics, sociology, art and film studies 
  • Raised GPA in college to 3.8

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Resume Overview

School Attended

  • Bloomfield College
  • Classical High School

Job Titles Held:

  • Call Center Representative
  • Sales Associate
  • Sandwich Artist/Shift Manager
  • Crew Member


  • Associate of Arts
  • High School Diploma

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