LiveCareer-Resume

call center representative resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

I'm looking for a professional environment to utilize my skill set, and to advance with the company.Am very motivated fast learner team player, and a very responsible an I a punctual person.

Skills
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Call Documentation
  • POS Systems and Ordering Platforms
  • Microsoft Excel
  • Manufacturing and Production
  • Line Work
  • Workstation Equipment Monitoring
  • Knowledge of Production Processes
  • Assembly Instructions
  • Machine Setup and Shutdown
  • Safe Machine Operation
  • Finishing Procedures
  • Electrical Wiring Maintenance
  • Composite Materials
  • Calibration and Adjustments
  • Measuring Tools
  • Visual Inspections
  • Monitoring Line Supplies
  • Production Operations
  • Assembly Processes
  • Safety Guidelines
  • Product and Parts Inspection
  • Torch (Machine Learning)
  • Specifications Verification
  • Electronic Equipment Assembly
  • Blueprints and Diagrams
  • Quality Assurance and Control
  • Work Order Review
  • Following Procedures and Protocols
  • Product Packaging
  • Operational Data Documentation
  • Power Wrenching
  • Test Processing
  • Hand-Eye Coordination
  • Wrench and Torque Driver Operation
  • Removing Parts
  • QC
Education
Virginia College Jackson,Ms, Expected in : T.M - GPA :
Cornerstone Christian High School Illinois , Expected in 06/2000 High School Diploma : - GPA : GPA: 2.0
Work History
Texas Health Resources - Call Center Representative
Corinth, TX, 01/2019 - 11/2022
  • Health care, personal care, cooking, cleaning
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Approved and terminated customer contracts upon request.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Assisted customers by answering questions and responding to inquiries.
, Kelly Services / Plexus - Medical Assembler, Machine Operator
City, STATE, 09/2016 - 03/2018

Medical assembly,

  • Complied with company and OSHA safety rules and regulations.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Kept detailed production records and identified hold-ups.
  • Verified specifications by measuring completed components.
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
  • Applied blank labels to devices, packaged and sealed items before sending for quality review.
  • Visually inspected devices for defects and placed defective items into reject bin.
  • Handled supply inventory by checking stock and ordering new items when needed.
  • Followed detailed assembly instructions, processes and procedures.
  • Troubleshot faulty equipment.
  • Followed detailed assembly instructions, processes and procedures at Business Name.
  • Inspected and tested components, assemblies and power tools for proper functionality.
  • Followed outlined specifications to implement assembly plans.
  • Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion dates.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Sampled and tested final products to check conformance with production tolerances.
  • Buffed out minor scratches and imperfections to improve product quality.
Integrity's Staffing / G & W Electric - Cage Tester
City, STATE, 05/2014 - 12/2016
  • Test switch's, QC ,VoLt wirer, voltage tester, wirer switches, setup ,change over,
  • Data Entry, Programming Switches, Hi voltage tester, Cane operator
  • Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
  • Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.
  • Communicated status updates to stakeholders to widen impact of testing and demonstrate value of optimization program.
  • Conducted inspections, tests and measurements of Type and Type materials to verify adherence with regulations and desired specifications.
Manpower / S & C Electric - Machine Operator SMT OPERATOR
City, STATE, 02/2014 - 03/2016
  • ELECTRIC ASSEMBLY soldering REPAIR
  • PICKING & PACKING QC, Assemble electric parts to power switches, Build parts for assembly line, Press machine,
  • QC, Cleaning parts , Order Filler, Dill press

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Resume Overview

School Attended

  • Virginia College
  • Cornerstone Christian High School

Job Titles Held:

  • Call Center Representative
  • Medical Assembler, Machine Operator
  • Cage Tester
  • Machine Operator SMT OPERATOR

Degrees

  • High School Diploma

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