Diplomatic versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Practiced customer service professional with INDUSTRY expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information. Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
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- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Documented conversations with customers to track requests, problems and solutions.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Leveraged ERP software to coordinate and enhance inventory delivery.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Assessed, optimized and elevated operations to target current and expected demands.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Coached and developed store associates through formal and informal interactions.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Established and oversaw strategic business actions and streamlined operations.
- Revitalized business plans and realigned company objectives to increase overall profits.
- Led organization, established business direction and actualized operational plans to meet goals.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Partnered with executive team to define company goals.
- Engaged operations team to assess current operations and contribute to strategic revitalization for expansion into new market.
- Oversaw strategic business decision-making to develop, enhance and enforce business mission.
- Analyzed and determined courses of action to align operations and revenue performance with organizational goals.
- Controlled business direction changes and provided support during restructurings.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.
- Devised strategic improvements to resolve issues and spearhead necessary operational updates.
- Enabled organization to scale through rapid growth by identifying and eliminating bottlenecks, risks and other constraints.
- Cultivated successful business culture focused on performance optimization and goal attainment.
- Monitored business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.
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Resume Overview
School Attended
- FreeState CClaireenge
Job Titles Held:
- Call Center Representative
- Assistant Store Manager
- CEO
Degrees
- High School Diploma
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