Successful Call Center Representative with 8+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Personable Customer Service professional offering over 8+ years of experience resolving account and service concerns for company customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Upbeat Customer Service professional bringing 8+-year background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations.
Practiced Call Center Customer Service with more than 8+ years of experience contributing to client satisfaction, retention, and loyalty. Skilled in identifying and targeting individual needs, recommending products and services, and delivering customized solutions and hands-on support. Adept at working collaboratively to deliver timely and quality responses to service requests. Offering proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission.
Upbeat Customer Service professional bringing 8+-year background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skilled call center professional and Brings extensive high-call volume experience .
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- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Received and routed business correspondence to correct departments and staff members.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
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School Attended
- Tara High School
Job Titles Held:
- Call Center Representative
- Customer Service Representative
- Customer Service Representative
- Receptionist
Degrees
- High School Diploma
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