Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Sales Associate offering 6 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.

Accomplished Associate well-versed in collaborating with customers to identify needs. Skillful product and service recommendations to streamline CRM process. Detail-focused approach to promotions and sales management.

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

  • Call center operations
  • Interpersonal skills
  • Call control skills
  • Call controlling
  • Resolving issues
  • Quality assurance controls
  • Communicating with clients
  • Providing customer support
  • Customer communications
  • Professional telephone voice
  • Quality control
  • Inbound phone call management
06/2016 to 09/2021 Call Center Representative Mass Bay Credit Union | Boston, MA,
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Assessed customer account information to determine current issues and determine potential solutions.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Improved call management database by frequently changing and updating customer contact information.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Negotiated with vendors to expedite product shipments and backorders.
  • Documented conversations with customers to track requests, problems and solutions.
08/2013 to 02/2014 Sales Associate Accentcare | East Stroudsburg, PA,
  • Built trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Offered product and service consultations and employed upselling techniques.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Acted as point of contact for internal and external customers across departments.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Coordinated activities with other departments to ensure quality customer service.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Answered incoming telephone calls to provide store, products and services information.
  • Acted as initial contact in addressing customer concerns.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Negotiated and closed deals with minimal oversight.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Worked with fellow sales team members to achieve group targets.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Sold various products by explaining unique features and educating customers on proper application.
06/2011 to 12/2011 Crew Member Krystal | Gardendale, AL,
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Packed all fast food products in approved containers, cups and bags.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Portioned and packaged take-out foods for customers.
  • Served drinks and prepared specialty beverages.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
Education and Training
Expected in 05/2013 GED | Alamogordo High School, Alamogordo, NM GPA:

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School Attended

  • Alamogordo High School

Job Titles Held:

  • Call Center Representative
  • Sales Associate
  • Crew Member


  • GED

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