Call Center Representative Resume Example
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CALL CENTER REPRESENTATIVE
Professional Summary
Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Upbeat Customer Service professional bringing Number-year background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations.
Empathetic Call Agent with proven ability to build strong customer relationships. Caring and kind with focus on understanding and resolving customer issues.
Skills
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Work History
09/2020 to CurrentCall Center RepresentativeMgm Resorts | National Harbor , MD
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Applied analytical and problem-solving skills to troubleshoot Type and Type issues.
09/2019 to 03/2020ServerKroger | Germantown , TN
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Served needs of more than Number customers in busy Type environment.
- Greeted and maintained relationships with regular customers.
- Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
- Checked identification to enforce age regulations for alcoholic beverages.
- Increased sales from $Number to $Number by upselling Product to customers.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Prepared beverages and filled food orders for customers.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by Amount%.
09/2018 to 05/2019ServerKroger | Golden , CO
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Served needs of more than Number customers in busy Type environment.
- Greeted and maintained relationships with regular customers.
- Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
- Increased sales from $Number to $Number by upselling Product to customers.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Prepared beverages and filled food orders for customers.
01/2017 to 07/2017LifeguardSix Flags, Corp. | Darien Center , NY
- Consulted with emergency personnel while securing scene.
- Trained Type users in optimal behaviors and protective techniques.
- Monitored safety of all guests in and around swimming pool.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Share tips with patrons on swimming techniques and strength training.
- Conducted Timeframe patrols of Type locations to identify and help those in need of immediate care and assistance.
- Completed basic maintenance and repairs to keep pools functioning properly.
- Cooperated fully with Job titles to identify areas of concern and ascertain reliable methods for remediation.
- Scrutinized Type area to prevent possible injuries or fatalities, minimizing emergent situations.
- Warned patrons of unsafe or hazardous Type conditions and suggested alternative activities during closures.
- Detailed safety rules and procedures regarding Type and Type activities to customers and guests, which led to Number% decrease in incidents.
- Monitored maintenance of Type and Type areas and immediately contacted Type department for issues requiring prompt attention.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Attentively monitored swimmers to identify distress.
- Managed Type and Type situations through extensive skill set, including Skill and Skill and escalated Type issues to Job title for assistance.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Performed lifesaving measures, including CPR during incidents until paramedics arrived on scene.
- Used CPR skills to assist rescued individuals until arrival of emergency services, resulting in Number positive outcomes.
- Checked water readings every Timeframe to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
- Entered water immediately to pull struggling swimmers to safety.
- Inspected pool every NumberTimeframe and skimmed obstacles, including toys, trash and Type that could hinder line of sight.
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
- Solved Type and Type problems by using Skill, escalating Type issues to supervisor.
Education
06/2018High School Degree Mount Pocono West High School , City
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Resume Overview
School Attended
- Mount Pocono West High School
Job Titles Held:
- Call Center Representative
- Server
- Lifeguard
Degrees
- 06/2018 High School Degree
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