Diligent Employee demonstrating exceptional work ethic and dependable nature shown across 2 years of work experience. Focused on keeping workplace presentable to maximize business revenue. Effectively demonstrate products, overcome objections and keep a consistent work flow. Communicating with customers to build long-term, productive relationships. Leverages strong communication skills to enhance customers well-being.
Skills
Creativity
Friendliness
Point of Sale Knowledge
Adapt to diverse groups
Upselling
Social perceptiveness
Professional demeanor
Active listening
Cash Handling
Product Knowledge
Adaptability
Microsoft Office
Compassion
Team work
Inbound phone calls
Problem-solving skills
Customer support
Brand representation
Work History
07/2021 to 09/2021
Call Center RepresentativeMilan Laser Hair Removal – Hickory, NC,
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Confirmed relevant guest information and payment methods to prevent fraud.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Transcribed phone messages and relayed to appropriate personnel.
Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
Promptly responded to inquiries and requests from prospective customers.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Performed troubleshooting of system performance bottlenecks and proposed solutions to discovered weaknesses.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Grilled meats and seafood to customer specifications.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Monitored line efficiency and implemented improvements for increased productivity.
Planned and delegated all facets of ingredient preparation.
Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Managed relationships and negotiating prices with vendors for ingredients and equipment.
Unloaded food supplies from distributor trucks to efficiently organize inventory.
Maintained well-stocked stations with supplies and spices for maximum productivity.
03/2020 to 11/2020
CREW MEMBERCafe Rio – Mountain View, UT,
Cashiered
Multi platform usage
Customer service
Collaborated with team members to complete efficient work and bring in top hauls.
Answered orders and took care of customers needs.
Restocked display cases with attractive arrangements to make store look good.
Engaged with hundreds of customers to effectively create rapport and lasting relationships.
Loaded and unloaded food delivery using ladder.
Achieved perfect attendance and on-time record.
Processed product returns and assisted customers with other selections.
Solved customer challenges by offering relevant products and services.
Opening and closing procedures
Educated customers on potential allergies within food and drink products.
10/2019 to 12/2019
BABYSITTERBreckenridge Grand Vacations – Breckenridge, CO,
Taught 2 children to wash hands and share leading by example.
Kept notes of behavior issues and reported promptly to parents.
Assisted children with homework assignments and special projects across different subjects.
Prepared healthy, age-appropriate snacks and meals.
Taught 2 children to organize toys, wash hands and share by leading by example.
Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Led indoor and outdoor activities to entertain and occupy children.
Created and implemented diverse educational strategies to boost development.
Communicated positively with children and guardians.
Engaged with children on individual basis to construct positive relationships.
Helped Child recover in their illness
Education
Expected in 06/2025
Bachelor Of Film And Television: Film And Video Production Grand Canyon University - Phoenix, AZ GPA:
Expected in 05/2018
High School Diploma: Harmony High School - St. Cloud, Florida, GPA:
Awarded Congres French CoClairetion certificate and Ribbon.
Teacher’s Assistant
Expected in 05/2019
High School Diploma: Tohopekaliga High School - Kissimmee, Fl, GPA:
Graduated with 3.3 GPA
Awarded certificate in Adobe Photoshop
Passed Honors and AP classes
Received Faculty Scholarship for GCU
Awarded a STEM subject Tassel
Affiliations
ADOBE PHOTOSHOP (2019)
Certifications
Certified in Adobe Photoshop
Additional Information
Volunteered for the Church audio and tech team, setting up sound, OBS, Easy worship and controlling the screens for the lyrics. Set up speakers and mics, a little familiar with audio control.
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