call center representative resume example with 1+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Diligent Employee demonstrating exceptional work ethic and dependable nature shown across 2 years of work experience. Focused on keeping workplace presentable to maximize business revenue. Effectively demonstrate products, overcome objections and keep a consistent work flow. Communicating with customers to build long-term, productive relationships. Leverages strong communication skills to enhance customers well-being.

  • Creativity
  • Friendliness
  • Point of Sale Knowledge
  • Adapt to diverse groups
  • Upselling
  • Social perceptiveness
  • Professional demeanor
  • Active listening
  • Cash Handling
  • Product Knowledge
  • Adaptability
  • Microsoft Office
  • Compassion
  • Team work
  • Inbound phone calls
  • Problem-solving skills
  • Customer support
  • Brand representation
Work History
07/2021 to 09/2021 Call Center Representative Milan Laser Hair Removal | Hickory, NC,
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Performed troubleshooting of system performance bottlenecks and proposed solutions to discovered weaknesses.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
10/2020 to 12/2020 GRILL COOK National Healthcare Corporation | Quincy, MA,
  • Grilled meats and seafood to customer specifications.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Monitored line efficiency and implemented improvements for increased productivity.
  • Planned and delegated all facets of ingredient preparation.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Managed relationships and negotiating prices with vendors for ingredients and equipment.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
03/2020 to 11/2020 CREW MEMBER Cafe Rio | Mountain View, UT,
  • Cashiered
  • Multi platform usage
  • Customer service
  • Collaborated with team members to complete efficient work and bring in top hauls.
  • Answered orders and took care of customers needs.
  • Restocked display cases with attractive arrangements to make store look good.
  • Engaged with hundreds of customers to effectively create rapport and lasting relationships.
  • Loaded and unloaded food delivery using ladder.
  • Achieved perfect attendance and on-time record.
  • Processed product returns and assisted customers with other selections.
  • Solved customer challenges by offering relevant products and services.
  • Opening and closing procedures
  • Educated customers on potential allergies within food and drink products.
10/2019 to 12/2019 BABYSITTER Breckenridge Grand Vacations | Breckenridge, CO,
  • Taught 2 children to wash hands and share leading by example.
  • Kept notes of behavior issues and reported promptly to parents.
  • Assisted children with homework assignments and special projects across different subjects.
  • Prepared healthy, age-appropriate snacks and meals.
  • Taught 2 children to organize toys, wash hands and share by leading by example.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Created and implemented diverse educational strategies to boost development.
  • Communicated positively with children and guardians.
  • Engaged with children on individual basis to construct positive relationships.
  • Helped Child recover in their illness
Expected in 06/2025 to to Bachelor Of Film And Television | Film And Video Production Grand Canyon University, Phoenix, AZ GPA:
Expected in 05/2018 to to High School Diploma | Harmony High School, St. Cloud, Florida, GPA:
  • Awarded Congres French CoClairetion certificate and Ribbon.
  • Teacher’s Assistant
Expected in 05/2019 to to High School Diploma | Tohopekaliga High School, Kissimmee, Fl, GPA:
  • Graduated with 3.3 GPA
  • Awarded certificate in Adobe Photoshop
  • Passed Honors and AP classes
  • Received Faculty Scholarship for GCU
  • Awarded a STEM subject Tassel
  • Certified in Adobe Photoshop
Additional Information

Volunteered for the Church audio and tech team, setting up sound, OBS, Easy worship and controlling the screens for the lyrics. Set up speakers and mics, a little familiar with audio control.

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Resume Overview

School Attended

  • Grand Canyon University
  • Harmony High School
  • Tohopekaliga High School

Job Titles Held:

  • Call Center Representative


  • Bachelor Of Film And Television
  • High School Diploma
  • High School Diploma

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