(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Upbeat Customer Service professional bringing [Number]-year background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations. Personable Customer Service professional offering over [Number] years of experience resolving account and service concerns for [Industry] customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

  • Taking Messages
  • Help Desk Support
  • Customer Complaint Resolution
  • Customer support
Gering High School Gering, NE Expected in 04/1986 High School Diploma : - GPA :
Eastern Wyoming College Torrington, WY Expected in : Veterinary Technology - GPA :
Western Nebraska Community College Scottsbluff, NE Expected in : Computer Aided Drafting - GPA :
Work History
Milan Laser Hair Removal - Call Center Representative
Laurel, MD, 03/2018 - 02/2020
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to average of [Number] calls on behavior helpline during each shift.
  • Assisted [Number] customers in average [Timeframe]by answering questions, responding to inquiries and handling telephone requests.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via [Type] systems.
  • Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action].
  • Increased customer satisfaction ratings by [Number]% by quickly and accurately solving problems.
Chs, Inc. - Transport Driver
Royal City, WA, 05/2016 - 02/2018
  • Maintained high customer satisfaction by working quickly and accurately.
  • Operated with safety and skill to avoid accidents and delays.
  • Communicated with dispatch to convey delays and adjust delivery plans.
  • Updated daily logs and customer paperwork with relevant details.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Completed [Timeframe] inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents over [Timeframe].
  • Conducted vehicle inspections prior to and after completing each shift, documenting damage or issues in comprehensive reports.
  • Reported driving hours and [Type] data into shift logs for submission to [Job title], maintaining high level of accuracy and detail.
  • Developed and cultivated strong customer relationships through interpersonal, active listening and [Type] skills.
  • Conducted pre-trip inspections of bus to ensure safe operation.
  • Presented clean, neat appearance during every shift to uphold professional company presence.
  • Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
Legacy Traditional Schools - Cashier
Laveen, AZ, 04/2015 - 08/2016
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning bar codes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

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Resume Overview

School Attended

  • Gering High School
  • Eastern Wyoming College
  • Western Nebraska Community College

Job Titles Held:

  • Call Center Representative
  • Transport Driver
  • Cashier


  • High School Diploma

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