Upbeat Customer Service professional bringing [Number]-year background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations. Personable Customer Service professional offering over [Number] years of experience resolving account and service concerns for [Industry] customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
- Taking Messages
- Help Desk Support
- Customer Complaint Resolution
- Customer support
Laurel, MD, 03/2018 - 02/2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to average of [Number] calls on behavior helpline during each shift.
- Assisted [Number] customers in average [Timeframe]by answering questions, responding to inquiries and handling telephone requests.
- Communicated with customers to assess and address individual needs, providing timely and quality support via [Type] systems.
- Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action].
- Increased customer satisfaction ratings by [Number]% by quickly and accurately solving problems.
Royal City, WA, 05/2016 - 02/2018
- Maintained high customer satisfaction by working quickly and accurately.
- Operated with safety and skill to avoid accidents and delays.
- Communicated with dispatch to convey delays and adjust delivery plans.
- Updated daily logs and customer paperwork with relevant details.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed [Timeframe] inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents over [Timeframe].
- Conducted vehicle inspections prior to and after completing each shift, documenting damage or issues in comprehensive reports.
- Reported driving hours and [Type] data into shift logs for submission to [Job title], maintaining high level of accuracy and detail.
- Developed and cultivated strong customer relationships through interpersonal, active listening and [Type] skills.
- Conducted pre-trip inspections of bus to ensure safe operation.
- Presented clean, neat appearance during every shift to uphold professional company presence.
- Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
Laveen, AZ, 04/2015 - 08/2016
- Counted cash in register drawer at beginning and end of shift.
- Checked prices for customers and processed items sold by scanning bar codes.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
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School Attended
- Gering High School
- Eastern Wyoming College
- Western Nebraska Community College
Job Titles Held:
- Call Center Representative
- Transport Driver
- Cashier
Degrees
- High School Diploma
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