Actively seeking an opportunity with an honest and successful company for long term employment. I pride my self in being a professional, upbeat, goal orientated leader with a dynamic skill set and the ability to learn quickly and effectively. I work well in high pressure environments and strive for perfection in everything I do. I have worked in the customer service industry since I was fourteen years old. Helping those in need or being able to assist someone with a resolution is where my passion lies.
- Scheduling appointments
- Business management
- Filing
- Inventory
- Multitasking
- Supervision
- Time management
- Call center operations
- Customer communications
- Providing customer support
- System documentation
- Professional telephone voice
- Resolving issues
- Inbound phone call management
- Call center experience
Minneapolis, MN, 12/2018 - Current
- Maintain a high-volume workload within a fast paced environment.
- Maintained expectations regarding call quality and resolution time.
- 60 W PM.
- Maintained a polite and professional telephone manner.
- Created an organized environment within my home and developed multitasking skills in a fast paced environment.
City, STATE, 11/2007 - 06/2018
- Responsible for my own success.
- Money management.
- Keeping a strict inventory.
- Maintaining an appointment book.
- Continuing client satisfaction for a strong and loyal clientele.
- Required to keep up with training and licensing.
City, STATE, 05/1999 - 10/2007
- Completed an intense 9 month training immediately after becoming a licensed cosmetologist.
- Learned a great deal about time management and working seamlessly under high pressure situations.
- Became a lead trainer.
- Trained those just coming into the industry and helped them deepen their sense of creativity within the business.
- Achieved a great deal of customer service at the front desk.
- One of five top income producers in the salon within eight years in the industry.
- Developed long-term relationships with customers which increased repeat business.
- Recommended products for at-home care Handling customer complaints.
- Scheduling appointments.
- Greeting clientele as they enter salon and via phone.
- Assuring salon is always tidy and clean.
- Stocked salon and dispensary with necessary tools for functionality.
- In-depth knowledge of maintaining paper and electronic filing systems for records and messages.
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School Attended
- R.G. Drage Career Education Center
- Sandy Valley High School
Job Titles Held:
- Independent Contractor
- Independent Contractor
- Senior Stylist
Degrees
- Diploma
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