Call Center Representative Resume Example Independent Contractor (Assurance)

CALL CENTER REPRESENTATIVE

Summary

Actively seeking an opportunity with an honest and successful company for long term employment. I pride my self in being a professional, upbeat, goal orientated leader with a dynamic skill set and the ability to learn quickly and effectively. I work well in high pressure environments and strive for perfection in everything I do. I have worked in the customer service industry since I was fourteen years old. Helping those in need or being able to assist someone with a resolution is where my passion lies.

Skills

Scheduling appointments
Business management
Filing
Inventory
Multitasking
Supervision
Time management
Call center operations

Customer communications
Providing customer support
System documentation
Professional telephone voice
Resolving issues
Inbound phone call management
Call center experience

Experience

Independent Contractor | 12/2018 to Current
Independent Contractor (Assurance) - Remote, Ohio

Maintain a high-volume workload within a fast paced environment.
Maintained expectations regarding call quality and resolution time.
60 W PM.
Maintained a polite and professional telephone manner.
Created an organized environment within my home and developed multitasking skills in a fast paced environment.

Independent Contractor | 12/2007 to 07/2018
Self - Dover, Ohio

Responsible for my own success.
Money management.
Keeping a strict inventory.
Maintaining an appointment book.
Continuing client satisfaction for a strong and loyal clientele.
Required to keep up with training and licensing.

Senior Stylist | 06/1999 to 11/2007
Mark's Place Salon & Spa - New Philadelphia, Ohio

Completed an intense 9 month training immediately after becoming a licensed cosmetologist.
Learned a great deal about time management and working seamlessly under high pressure situations.
Became a lead trainer.
Trained those just coming into the industry and helped them deepen their sense of creativity within the business.
Achieved a great deal of customer service at the front desk.
One of five top income producers in the salon within eight years in the industry.
Developed long-term relationships with customers which increased repeat business.
Recommended products for at-home care Handling customer complaints.
Scheduling appointments.
Greeting clientele as they enter salon and via phone.
Assuring salon is always tidy and clean.
Stocked salon and dispensary with necessary tools for functionality.
In-depth knowledge of maintaining paper and electronic filing systems for records and messages.

Education and Training

R.G. Drage Career Education Center - Navarre, Ohio

1999

Cosmetology License, Thoroughly trained in all aspects of customer service, business management, and many areas of science within the business. Two years of intense customer service scenarios and how to effectively respond under different circumstances.

Sandy Valley High School - Magnolia, Ohio

Diploma

1999

All general class requirements.

Personal Information

Hobbies & Interests , I have a growing passion for cooking. I have been blessed with many good teachers throughout my life that have contributed to the love I have for making healthy home cooked meals. I also love teaching my children new things that they can carry throughout life making them strong individuals as adults.

Resume Overview

Companies Worked For:

Independent Contractor (Assurance)
Self
Mark's Place Salon & Spa

School Attended

R.G. Drage Career Education Center
Sandy Valley High School

Job Titles Held:

Independent Contractor
Senior Stylist

Degrees

Diploma

Call Center Representative Resume Example

Resume Score: 80%

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