call center representative resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Customer Service
  • Analytical Abilities
  • Gathering Information
  • Quality Assurance Controls
  • Account Updating
  • Resolving Issues
  • Database Research
  • Training and Development
  • Documentation and Reporting
  • Answering Questions
  • Customer Support
  • Customer Relationship Management
  • Call Documentation Skills
  • Data Entry
  • Providing Customer Support
  • 48 WPM
  • Liquor Law Compliance
  • Product and Service Sales
  • Inventory Control
  • POS Systems
  • Cash Register Operation
  • Cash Drawer Balancing
  • Scanner Operations
  • Written and Verbal Communication
  • Liquor Regulations and Compliance
  • POS System Operations
  • Drawer Balancing
  • Cleaning and Sanitizing
  • ID Verification
  • Credit and Cash Transactions
  • Cash Handling
  • Customer Assistance
  • Money Handling
  • Daily Reporting
  • Payment Processing
  • Currency Counting
01/2019 to 03/2020
Call Center Representative Carmax Spring Valley, NV,
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Consulted with customers to resolve service and billing issues.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
12/2015 to 02/2016
CNA Student Daybreak Venture Granbury, TX,
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Guided individuals to bathrooms and cared for incontinence needs.
  • Transported bed-confined patients to different hospital rooms and other locations.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
03/2015 to 02/2016
CNA Country Meadows Retirement Communities Harrisburg, PA,
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
idk to idk
Cashier Aldi Bloomfield, NJ,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
Education and Training
Expected in 05/2001 to to
High School Diploma:
Tennessee High School - Bristol, TN

Greystone Healthcare, I took my basic training and internship here, then I went on to The Red Cross in Knoxville, Tennessee where I performed my clinicals and passed with a 99%

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Resume Overview

School Attended

  • Tennessee High School

Job Titles Held:

  • Call Center Representative
  • CNA Student
  • CNA
  • Cashier


  • High School Diploma

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