call center representative resume example with 5+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Resourceful Member Support Representative who consistently meets and exceeds productivity goals. Experience interacting with customers in a remote hybrid environment to provide detailed information in response to inquiries regarding employee medical benefit plans and services. Committed to resolving complaints quickly while patiently troubleshooting member issues. Maintains a high level of professionalism, patience, positive infectious personality with excellent interpersonal and relationship-building skills both with members and team collaboration.

  • Problem-Solving Ability
  • Customer Account Management, Membership Inquiries, and Renewals
  • Insurance Verification and/or Eligibility and Benefits Explanations
  • Microsoft Office
  • Call Documentation
  • Case Escalations
  • Critical Thinking
  • Customer support
  • Answering questions
  • Quality assurance
  • Verbal and written communication
  • Call center operations
  • OSHA Standards
  • Outgoing Phone Calls
  • Providing Customer Support
  • Customer Data Confidentiality
  • Eligibility Determinations
  • Resolving Issues
  • Database Research
  • Quality Control
  • Oracle EnterpriseOne
  • Call Control Skills
  • Membership Inquiries and Renewals
  • Customer Service Optimization
  • Customer Communication
  • Call Volume and Quality Metrics
  • Account Management
  • Clerical Support
  • Answering Questions
  • Calm and Professional Under Pressure
  • Customer Support
  • Inbound Phone Call Management
  • Documentation
  • Call Documentation Skills
  • Call Transfers
  • Call Center Operations
  • Logging Call Information
  • Verbal and Written Communication
  • Policy and Procedure Adherence
  • Scripted Calls
  • Appointment Scheduling
  • Cultural Awareness
  • Administrative and Office Support
  • Document and Records Management
  • Problem-Solving Skills
  • Customer Account Updates
McLennan Community College Waco, TX, Expected in 12/2011 Associate of Business Administration : Business Administration And Management - GPA :
Work History
Carmax - Call Center Representative
, , Hybrid Remote 04/2022 - 05/2023
  • Adhered to company policies and scripts to consistently achieve call time and quality standards at 96% or higher.
  • Proficient in working on multiple platforms and successfully navigating numerous sources of information in a hybrid remote setting with minimal supervision.
  • Maintained confidential patient, employee, and company information in compliance with company policies and HIPPA regulatory requirements, while keeping account information up to date to delegate customer records,
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Achieved high satisfaction rating through proactive written and verbal communication, resulting in one-call resolutions of customer issues.
  • High proficiency working on Microsoft Office products, Google Suite(Sheets, Docs, etc.) CRM software and/or equivalents
Lifestance Health - Career Break
, , 03/2020 - 04/2022
  • Part of a reduction in force due to global pandemic; proactively pursued certifications within an online format expanding skills in Microsoft Office.
  • ▪ Engaged in professional skill-building to increase knowledge of remote communication and project management programs like Zoom, Google Workspace, and Jira.
Meals On Wheels - Non-profit Senior Services
, , Rockwall, TX 06/2017 - 03/2020
  • Facilitated referrals to community resources and services to meet all needs of individuals and families.
  • Built and cultivated positive working relationships with patients and staff.
  • Served roughly 10-20 customers promptly by smoothly collecting and delivering high-volume orders.
  • Assisted in packing and loading 200+ food orders in personal vehicle to fastrack process and maintain freshness.
  • Administered accurate documentation of delivery logs, order information, and customer contact details to enable tracking history and maintain accurate records.
  • Organized and detail-oriented with strong work ethic
2JH LLC Brokerage - Real Estate Administrative Assistant
, , Hybrid 06/2017 - 11/2019
  • Updated spreadsheets and created presentations to support executives and boost team productivity by 25%.
  • Generated roughly 200+ weekly leads for sales and rental properties through cold calls and post-sent Mail-merge.
  • Performed market research and evaluated competitive property analysis to define competitive listing and sale prices
  • Coordinated appointments to show marketed properties.
  • Processed applications and paperwork in accordance with state and federal laws.
  • Implemented strategies to optimize successful closing of real estate transactions
  • Maintained comprehensive database of property listings and market data for KPI tracking and traceability

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Resume Overview

School Attended

  • McLennan Community College

Job Titles Held:

  • Call Center Representative
  • Career Break
  • Non-profit Senior Services
  • Real Estate Administrative Assistant


  • Associate of Business Administration

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