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Call Center Representative Resume Example

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CALL CENTER REPRESENTATIVE
Professional Summary

Highly enthusiastic customer service professional with six years client interface experience. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Personable and responsible Cashier with 6 years in retail and customer service. Solid team player with upbeat, positive attitude. Committed to addressing customer concerns with speed, accuracy and professionalism. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Telephone inquiries specialist
  • Proficient in customer account software
  • Proficient with Microsoft Office Suite
  • Strong problem solving ability
Work Experience
Call Center Representative 04/2015 to CurrentCompany NameCity, State

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Properly directed inbound calls in phone queues to improve call flow.

Cashier12/2014 to 03/2015Company NameCity, State
  • Accepted payment from customers and made change as necessary.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Maintained a professional tone at all times, including during peak rush hours.
  • Maintained neat and attractive bakery food cases.Completed closing duties, including restocking items and closing out the cash drawer.
Hostess/Retail Associate 08/2014 to 12/2014Company NameCity, State
  • Guaranteed positive customer experiences and resolved all customer complaints.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Greet arriving guest, welcoming them in to the establishment and seating them.
  • Answering and booking reservations by telephone or the use of Open Table.
  • Monitored open dining sections of the restaurant for empty and clean tables, estimating wait time for guests, monitored guests waiting list and ensured that each guest needs were met with little or no manager supervision.
Hair Stylist Assistant/Receptionist11/2013 to 08/2014Company NameCity, State
  • Set up workstation and treatment room with necessary products, equipment and supplies.
  • Promptly fielded all incoming phone calls and scheduled appointments.
  • Operated cash register to receive payments from customers.
  • Conducted weekly salon inventory.
  • Pre-booked appointments to guarantee repeat business.Politely answered the phone and scheduled appointments for clients.
  • Sanitized workstations and salon equipment for safety purposes.
  • Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
  • Completed continuing education and training to stay up to date with new trends and techniques.
Sales Representative03/2013 to 11/2013Company NameCity, State
  • Demonstrated mastery of customer service call script within specified time frames.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Recommended and helped customers select merchandise based on their needs.
  • Informed customers about sales and promotions in a friendly and engaging manner.
Cash Leader12/2011 to 12/2012Company NameCity, State
  • Received and processed cash and credit payments for in-store purchases.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Shared product knowledge with customers while making personal recommendations.
  • Worked as a team member to provide the highest level of service to customers.
  • Operated a cash register to process cash, check and credit card transactions.Trained eight new employees quarterly.
Education and Training
Cosmetology License: Cosmetology2013The Hair Design InstituteCity, State, United States

Coursework in Business and Management

Associate of Applied Science: Psychology2012LaGuardia Community CollegeCity, State
High School Diploma2010Aspirations Diploma PlusCity, State

Member of Rugby club. English and Math Academic Achievement Award. Received Regents High School Diploma.

Skills

Bookkeeping, cash register, closing, opening, credit, clients, customer satisfaction, excellent customer service, estimating, fashion, inventory management, meetings, merchandising, reconciling, safety, sales, scheduling, script, supervision, POS System, telephone.

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Resume Overview

School Attended

  • The Hair Design Institute
  • LaGuardia Community College
  • Aspirations Diploma Plus

Job Titles Held:

  • Call Center Representative
  • Cashier
  • Hostess/Retail Associate
  • Hair Stylist Assistant/Receptionist
  • Sales Representative
  • Cash Leader

Degrees

  • Cosmetology License : Cosmetology 2013
    Associate of Applied Science : Psychology 2012
    High School Diploma 2010

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