Highly enthusiastic customer service professional with six years client interface experience. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Personable and responsible Cashier with 6 years in retail and customer service. Solid team player with upbeat, positive attitude. Committed to addressing customer concerns with speed, accuracy and professionalism. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Properly directed inbound calls in phone queues to improve call flow.
Coursework in Business and Management
Member of Rugby club. English and Math Academic Achievement Award. Received Regents High School Diploma.
Bookkeeping, cash register, closing, opening, credit, clients, customer satisfaction, excellent customer service, estimating, fashion, inventory management, meetings, merchandising, reconciling, safety, sales, scheduling, script, supervision, POS System, telephone.
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