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Call Center Representative Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children of different ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Call center operations
  • Call control skills
  • Quality assurance controls
  • Call controlling
  • Inbound phone call management
  • Performance monitoring
  • Payment processing
  • Report preparation
  • Fluent in English and Spanish
  • Communicating with clients
  • Resolving issues
  • System documentation
  • Professional telephone voice
  • Interpersonal skills
  • Providing customer support
  • Customer communications
  • Data gathering
  • Documentation and reporting
  • Call center experience
  • Training experience
Experience
01/2019 to 03/2020 Call Center Representative Msgcu | Sterling Heights, MI,
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
06/2018 to 11/2018 CSR Circle K Stores, Inc. | Arlington, TX,
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Processed returned items in accordance with store policy.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Worked closely with front-end staff to assist customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
01/2016 to 02/2018 Childcare Provider The Edge Fitness Clubs | Milford, CT,
  • Secured indoor and outdoor premises to protect children under care.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Incorporated music and art activities to encourage creativity and expression.
  • Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
  • Enforced rules to teach manners and maintain safe environment.
  • Assisted children in development of social, communication and problem-solving skills.
  • Kept children safe and secure at all times.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Maintained organized and clean classroom and work areas.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
08/2011 to 05/2014 Childcare Provider The Edge Fitness Clubs | Turnersville, NJ,
  • Secured indoor and outdoor premises to protect children under care.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Improved group and individual behavior with positive management strategies.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Incorporated music and art activities to encourage creativity and expression.
  • Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
  • Enforced rules to teach manners and maintain safe environment.
  • Assisted children in development of social, communication and problem-solving skills.
  • Kept children safe and secure at all times.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
  • Recorded information about behavior, food served and medications administered.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Maintained organized and clean classroom and work areas.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
Education and Training
Expected in 2010 High School Diploma | United South High School, Laredo, TX GPA:

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Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • United South High School
Job Titles Held:
  • Call Center Representative
  • CSR
  • Childcare Provider
  • Childcare Provider
Degrees
  • High School Diploma

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