I am consistent, hardworking, highly motivated, detail oriented, as well as a mother of 2 daughters who help me maintain these work ethics. I enjoy working with the public in all environments. My friendly, outgoing, trustworthy and dependable personality is what I am known for in my previous job history. I am looking for long term employment. I feel that I will achieve any goals you may have for your growing business and I'd love to be a part of your team.
Skills
Call center operations
Quality control
Fluent in English
Customer communications
Providing customer support
Technical troubleshooting
Communicating with clients
Call control skills
Data gathering
Data entry
Performance monitoring
Inbound phone call management
Payment processing
Call documentation skills
Prospecting skills
Interpersonal skills
Analytical abilities
Professional telephone voice
Call center experience
Account updating
Training and development
System documentation
Quality assurance optimization
Resolving issues
Experience
Call Center Representative, 09/2019 to 11/2020 New Mexico Educators Federal Credit Union – Taos, NM,
Documented conversations with customers to track requests, problems and solutions.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Documented customer inquiries and feedback, including service delivery suggestions in company database.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Business Administration Manager, 08/2005 to 01/2020 Hayden Beverage Company – Boise, ID,
Optimized profit and growth opportunities to increase performance outcomes and direct business transformations.
Represented company at industry meetings, conferences and trade shows.
Managed office operations, scheduling and inventory audits.
Collaborated with design, development and QA teams to build high-quality products.
Drafted management and financial reports, including budget development and year-end shareholder report.
Fostered client and vendor relationship building through consistent and effective communication.
Planned, coordinated and controlled daily operations of sales, financial management and human resources.
Established and maintained effective communication between business units and senior management.
Reduced accounting errors by revising financial reporting and reconciliation processes.
Bar Manager, 08/2015 to 12/2018 Accor Hotels – Boston, MA,
Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
Monitored cash intake to eliminate discrepancies.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Made product recommendations to customers based on preference, food pairings and special promotions.
Server , 10/2005 to 03/2008 Monarch Casino Black Hawk – Reno, NV,
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Collaborated with host, bus person and cook to serve up food and beverage options.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Processed customers' payments and provided receipts.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Education and Training
High School Diploma: , Expected in 04/2004 Smiths Station High School - Smiths Station, AL GPA:
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