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Call Center Representative Resume Example

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CALL CENTER REPRESENTATIVE
Summary

I am consistent, hardworking, highly motivated, detail oriented, as well as a mother of 2 daughters who help me maintain these work ethics. I enjoy working with the public in all environments. My friendly, outgoing, trustworthy and dependable personality is what I am known for in my previous job history. I am looking for long term employment. I feel that I will achieve any goals you may have for your growing business and I'd love to be a part of your team.

Skills
  • Call center operations
  • Quality control
  • Fluent in English
  • Customer communications
  • Providing customer support
  • Technical troubleshooting
  • Communicating with clients
  • Call control skills
  • Data gathering
  • Data entry
  • Performance monitoring
  • Inbound phone call management
  • Payment processing
  • Call documentation skills
  • Prospecting skills
  • Interpersonal skills
  • Analytical abilities
  • Professional telephone voice
  • Call center experience
  • Account updating
  • Training and development
  • System documentation
  • Quality assurance optimization
  • Resolving issues
Experience
Call Center Representative, Company Name, September 2019-November 2020City, State
  • Documented conversations with customers to track requests, problems and solutions.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Business Administration Manager, Company Name, August 2005-January 2020City, State
  • Optimized profit and growth opportunities to increase performance outcomes and direct business transformations.
  • Represented company at industry meetings, conferences and trade shows.
  • Managed office operations, scheduling and inventory audits.
  • Collaborated with design, development and QA teams to build high-quality products.
  • Drafted management and financial reports, including budget development and year-end shareholder report.
  • Fostered client and vendor relationship building through consistent and effective communication.
  • Planned, coordinated and controlled daily operations of sales, financial management and human resources.
  • Established and maintained effective communication between business units and senior management.
  • Reduced accounting errors by revising financial reporting and reconciliation processes.
Bar Manager, Company Name, August 2015-December 2018City, State
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
  • Monitored cash intake to eliminate discrepancies.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
Server , Company Name, October 2005-March 2008City, State
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Processed customers' payments and provided receipts.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
Education and Training
High School DiplomaSmiths Station High School, , CityStateApril 2004
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74Average
Resume Strength
  • Completeness
  • Word choice
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Smiths Station High School

Job Titles Held:

  • Call Center Representative
  • Business Administration Manager
  • Bar Manager
  • Server

Degrees

  • High School Diploma

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